Desktop Support Advisor

4 年前
Deadline: 2020-11-11
Junior Level

Job Description

  • Delivering IT services to meet customer requirements whilst making every effort to exceed customer expectations
  • Providing hands-on assistance, troubleshooting and provisioning of technology solutions to customers
  • Maintaining clear and concise communications and records to support service delivery
  • Flexibility in working hours to support business customers and participation in a shift roster when required.

Job Requirement

  • Exposure to the following technologies -
    Windows 7 and 10 Operating Environments;
    Office 365;
    Active Directory;
    VDI environments;
    Android and Apple devices
  • Tertiary Qualifications in Information Technology or related field
  • Excellent interpersonal and written communication skills
  • Demonstrated customer service skills and a 'can do' approach
  • Mentoring and training of colleagues and customers
  • Basic understanding of the ITIL Service Delivery framework
  • Strong time management and an ability to prioritise workload
  • Must be able to work autonomously

Company Introduction

Monadelphous is a leading Australian engineering group providing construction, maintenance and industrial services to the resources, energy and infrastructure sectors.

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