Service Desk Analyst

工作内推

competitive

截止日期2020-10-05

Tabcorp

Brisbane

1年以内经验

本科以上

Contract
Junior
Anonymous User

Anonymous

tabcorprecruitment@tabcorp.com.au

工作内容

  • Monitor and respond to customers via all support channels (e.g. email, telephone, chat client, self-service)
  • Assist with improving processes, provide clear communication and respond swiftly to requests
  • Ensure repeatable success through use of agreed methodologies, including Agile work practices whilst building strong professional relationships
  • Provide outstanding customer service and experiences, own and take action on issues effectively and efficiently
  • Strive to exceed customer expectations
  • Promote and enable an environment of positivity, self-empowerment, improvement and development

工作要求

  • Proven experience in a help desk environment
  • Competent MS Office Suite including Outlook and experience with MS Active Directory and Skype for Business
  • A demonstrated aptitude for technology and IT systems will be highly regarded
  • An analytical mindset with strong communication and relationship building skills
  • A passion for working within a team and eagerness to learn

公司信息

公司介绍

Tabcorp

Tabcorp is a world-class diversified gambling entertainment company
email

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