Week 1Introduction and Professional issues This lecture will provide an introductions to the Business skills course and students will be familiarised with legal and professional requirements of practice as a business consultant. We also look at organisational structures and introduce our diagnostic model. We introduce the assignment and requirements Learning outcomes: L03, L04
📖 核心知识点：Introduction and Professional issues This lecture will provide an introductions to the Business skills course and students will be familiarised with legal and professional requirements of practice as a business consultant. We also look at organisational structures and introduce our diagnostic model. We introduce the assignment and requirements Learning outcomes: L03, L04。本周围绕课程官方学习活动中的 Workshop 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐ | 预计投入 8h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 2h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Workshop）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
IntroductionandProfessionalissuesThislecturewillprovideanintroductions
💡 学习提示
• 总结 Introduction and Professional issues This lecture will provide an introductions to the Business skills course and students will be familiarised with legal and professional requirements of practice as a business consultant. We also look at organisational structures and introduce our diagnostic model. We introduce the assignment and requirements Learning outcomes: L03, L04 的核心概念与适用场景
• 为第1周生成 5 道练习题并给出解题步骤
Week 2Initial Communication and scoping with clients This class will focus on the initial communications with clients and include - Entry to consulting with the client - Internal vs External consulting - Why effective initial consulting is important - Interviewing to scope a problem - Problem solving frameworks This will then lead into how to conduct an initial scoping interview with a client. Learning outcomes: L01, L02, L03, L04
📖 核心知识点：Initial Communication and scoping with clients This class will focus on the initial communications with clients and include - Entry to consulting with the client - Internal vs External consulting - Why effective initial consulting is important - Interviewing to scope a problem - Problem solving frameworks This will then lead into how to conduct an initial scoping interview with a client. Learning outcomes: L01, L02, L03, L04。本周围绕课程官方学习活动中的 Workshop 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐ | 预计投入 8h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 2h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Workshop）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
InitialCommunicationandscopingwithclientsThisclasswillfocus
💡 学习提示
• 总结 Initial Communication and scoping with clients This class will focus on the initial communications with clients and include - Entry to consulting with the client - Internal vs External consulting - Why effective initial consulting is important - Interviewing to scope a problem - Problem solving frameworks This will then lead into how to conduct an initial scoping interview with a client. Learning outcomes: L01, L02, L03, L04 的核心概念与适用场景
• 为第2周生成 5 道练习题并给出解题步骤
Week 3Work process mapping and Root cause analysis We look at end to end processes in business as a way to understand the linkages and dependencies in organisations. We look at different models and approaches as well as practical information and case studies on using process mapping and root cause analysis to understand and identify organisational issues and root causes to problems Learning outcomes: L01, L02, L03, L04
📖 核心知识点：Work process mapping and Root cause analysis We look at end to end processes in business as a way to understand the linkages and dependencies in organisations. We look at different models and approaches as well as practical information and case studies on using process mapping and root cause analysis to understand and identify organisational issues and root causes to problems Learning outcomes: L01, L02, L03, L04。本周围绕课程官方学习活动中的 Workshop 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐ | 预计投入 8h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 2h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Workshop）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
WorkprocessmappingandRootcauseanalysisWelookat
💡 学习提示
• 总结 Work process mapping and Root cause analysis We look at end to end processes in business as a way to understand the linkages and dependencies in organisations. We look at different models and approaches as well as practical information and case studies on using process mapping and root cause analysis to understand and identify organisational issues and root causes to problems Learning outcomes: L01, L02, L03, L04 的核心概念与适用场景
• 为第3周生成 5 道练习题并给出解题步骤
Week 4Systems Thinking and Data Analysis this class explores - the core functions of a business (HR, Ops, Sales, Finance, Technology, Marketing ) - Systems thinking framework - Types of data sources- engagement , turnover, absenteeism, revenue - Presenting a case Learning outcomes: L01, L02, L03, L04
📖 核心知识点：Systems Thinking and Data Analysis this class explores - the core functions of a business (HR, Ops, Sales, Finance, Technology, Marketing ) - Systems thinking framework - Types of data sources- engagement , turnover, absenteeism, revenue - Presenting a case Learning outcomes: L01, L02, L03, L04。本周围绕课程官方学习活动中的 Workshop 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐ | 预计投入 8h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 2h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Workshop）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
SystemsThinkingandDataAnalysisthisclassexplores-the
💡 学习提示
• 总结 Systems Thinking and Data Analysis this class explores - the core functions of a business (HR, Ops, Sales, Finance, Technology, Marketing ) - Systems thinking framework - Types of data sources- engagement , turnover, absenteeism, revenue - Presenting a case Learning outcomes: L01, L02, L03, L04 的核心概念与适用场景
• 为第4周生成 5 道练习题并给出解题步骤
Week 5Interviewing the client Today our project teams interview the client and a team leader in the organisation for their organisational consultancy assessment. If timing works in the second half of the class there will be a shorter presentation on a related topic - TBA Learning outcomes: L01, L02
📖 核心知识点：Interviewing the client Today our project teams interview the client and a team leader in the organisation for their organisational consultancy assessment. If timing works in the second half of the class there will be a shorter presentation on a related topic - TBA Learning outcomes: L01, L02。本周围绕课程官方学习活动中的 Workshop 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐⭐ | 预计投入 10h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 4h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Workshop）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
InterviewingtheclientTodayourprojectteamsinterviewtheclient
💡 学习提示
• 总结 Interviewing the client Today our project teams interview the client and a team leader in the organisation for their organisational consultancy assessment. If timing works in the second half of the class there will be a shorter presentation on a related topic - TBA Learning outcomes: L01, L02 的核心概念与适用场景
• 为第5周生成 5 道练习题并给出解题步骤
Week 6Communications in Organisations This class explores the various types of business communications (business cases, scoping documents, communications plans)and covers ﾕ Audience and stakeholder analysis ﾕ Storytelling ﾕ RACI ﾕ Tailoring writing for business audience Learning outcomes: L01, L03, L04
📖 核心知识点：Communications in Organisations This class explores the various types of business communications (business cases, scoping documents, communications plans)and covers ﾕ Audience and stakeholder analysis ﾕ Storytelling ﾕ RACI ﾕ Tailoring writing for business audience Learning outcomes: L01, L03, L04。本周围绕课程官方学习活动中的 Workshop 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐⭐ | 预计投入 10h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 4h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Workshop）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
CommunicationsinOrganisationsThisclassexploresthevarioustypesof
💡 学习提示
• 总结 Communications in Organisations This class explores the various types of business communications (business cases, scoping documents, communications plans)and covers ﾕ Audience and stakeholder analysis ﾕ Storytelling ﾕ RACI ﾕ Tailoring writing for business audience Learning outcomes: L01, L03, L04 的核心概念与适用场景
• 为第6周生成 5 道练习题并给出解题步骤
Week 7Facilitation Skills A practical based session outlining the key approaches to facilitation - Guest Speaker - definitions - Types of facilitation - Managing particular groups Learning outcomes: L01, L02, L03, L04
📖 核心知识点：Facilitation Skills A practical based session outlining the key approaches to facilitation - Guest Speaker - definitions - Types of facilitation - Managing particular groups Learning outcomes: L01, L02, L03, L04。本周围绕课程官方学习活动中的 Workshop 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐⭐ | 预计投入 10h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 4h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Workshop）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
FacilitationSkillsApracticalbasedsessionoutliningthekeyapproaches
💡 学习提示
• 总结 Facilitation Skills A practical based session outlining the key approaches to facilitation - Guest Speaker - definitions - Types of facilitation - Managing particular groups Learning outcomes: L01, L02, L03, L04 的核心概念与适用场景
• 为第7周生成 5 道练习题并给出解题步骤
Week 8Project team presentations and debrief Presentations to the client time project teams (Assignment groups) will present their process and diagnosis to the Client organisationﾒs management board. Presentations must be delivered electronically by 12 noon 20/4 following will be a debrief of the case Also this is an opportunity to review the materials from the project and develop approaches for the interventions and solutions for your final report. Learning outcomes: L01, L02, L03, L04
📖 核心知识点：Project team presentations and debrief Presentations to the client time project teams (Assignment groups) will present their process and diagnosis to the Client organisationﾒs management board. Presentations must be delivered electronically by 12 noon 20/4 following will be a debrief of the case Also this is an opportunity to review the materials from the project and develop approaches for the interventions and solutions for your final report. Learning outcomes: L01, L02, L03, L04。本周围绕课程官方学习活动中的 Applied Class 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐⭐ | 预计投入 10h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 4h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Applied Class）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
ProjectteampresentationsanddebriefPresentationstotheclienttime
💡 学习提示
• 总结 Project team presentations and debrief Presentations to the client time project teams (Assignment groups) will present their process and diagnosis to the Client organisationﾒs management board. Presentations must be delivered electronically by 12 noon 20/4 following will be a debrief of the case Also this is an opportunity to review the materials from the project and develop approaches for the interventions and solutions for your final report. Learning outcomes: L01, L02, L03, L04 的核心概念与适用场景
• 为第8周生成 5 道练习题并给出解题步骤
Week 9project Management Projects and program management ﾕ Waterfall project management ﾕ Project tools and templates, including project plans ﾕ Agile, scrum and kanban ﾕ How to decide between waterfall and agile approaches Learning outcomes: L02, L04
📖 核心知识点：project Management Projects and program management ﾕ Waterfall project management ﾕ Project tools and templates, including project plans ﾕ Agile, scrum and kanban ﾕ How to decide between waterfall and agile approaches Learning outcomes: L02, L04。本周围绕课程官方学习活动中的 Workshop 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐ | 预计投入 8h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 2h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Workshop）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
projectManagementProjectsandprogrammanagementﾕWaterfallprojectmanagement
💡 学习提示
• 总结 project Management Projects and program management ﾕ Waterfall project management ﾕ Project tools and templates, including project plans ﾕ Agile, scrum and kanban ﾕ How to decide between waterfall and agile approaches Learning outcomes: L02, L04 的核心概念与适用场景
• 为第9周生成 5 道练习题并给出解题步骤
Week 10public Holiday- Labour Day public holiday labour day
📖 核心知识点：public Holiday- Labour Day public holiday labour day。本周围绕课程官方学习活动中的 No student involvement (Breaks, information) 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐ | 预计投入 8h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 2h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（No student involvement (Breaks, information)）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
publicHoliday-LabourDaypublicholidaylabourday
💡 学习提示
• 总结 public Holiday- Labour Day public holiday labour day 的核心概念与适用场景
• 为第10周生成 5 道练习题并给出解题步骤
Week 11Change Management in practice Implementing change processes in organisations ﾖ managing the process with stakeholders and client and staff - Change management models - Building a change program - Change tactics and Change deliverables - Change readiness and managing resistance Learning outcomes: L01, L02, L03, L04
📖 核心知识点：Change Management in practice Implementing change processes in organisations ﾖ managing the process with stakeholders and client and staff - Change management models - Building a change program - Change tactics and Change deliverables - Change readiness and managing resistance Learning outcomes: L01, L02, L03, L04。本周围绕课程官方学习活动中的 Workshop 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐⭐ | 预计投入 10h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 4h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Workshop）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
ChangeManagementinpracticeImplementingchangeprocessesinorganisationsﾖ
💡 学习提示
• 总结 Change Management in practice Implementing change processes in organisations ﾖ managing the process with stakeholders and client and staff - Change management models - Building a change program - Change tactics and Change deliverables - Change readiness and managing resistance Learning outcomes: L01, L02, L03, L04 的核心概念与适用场景
• 为第11周生成 5 道练习题并给出解题步骤
Week 12External Consulting in a small consulting business this class looks at the issues of external consulting as a small business including ﾖknowing your brand and managing clients - finding your place in the market, - promoting your services, - client engagement. We look at some of the types of strategic work external consultants may do. This class has a guest speaker Learning outcomes: L01, L02, L03, L04
📖 核心知识点：External Consulting in a small consulting business this class looks at the issues of external consulting as a small business including ﾖknowing your brand and managing clients - finding your place in the market, - promoting your services, - client engagement. We look at some of the types of strategic work external consultants may do. This class has a guest speaker Learning outcomes: L01, L02, L03, L04。本周围绕课程官方学习活动中的 Workshop 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐⭐ | 预计投入 10h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 4h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Workshop）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
ExternalConsultinginasmallconsultingbusinessthisclasslooks
💡 学习提示
• 总结 External Consulting in a small consulting business this class looks at the issues of external consulting as a small business including ﾖknowing your brand and managing clients - finding your place in the market, - promoting your services, - client engagement. We look at some of the types of strategic work external consultants may do. This class has a guest speaker Learning outcomes: L01, L02, L03, L04 的核心概念与适用场景
• 为第12周生成 5 道练习题并给出解题步骤
Week 13participatory/human centred design in practice Introduction to participatory design methods – co designing and collaborating with clients and end-users in the design process. Its aim is to create solutions and services that better meet the needs and expectations of users by including their knowledge and experiences. This approach is key in the consulting process Learning outcomes: L01, L03
📖 核心知识点：participatory/human centred design in practice Introduction to participatory design methods – co designing and collaborating with clients and end-users in the design process. Its aim is to create solutions and services that better meet the needs and expectations of users by including their knowledge and experiences. This approach is key in the consulting process Learning outcomes: L01, L03。本周围绕课程官方学习活动中的 Practical 展开，重点掌握该主题的关键概念、应用场景与课堂讨论脉络，并将其与前后周内容形成连续知识链。 ⏰ 本周节奏：难度 ⭐⭐⭐ | 预计投入 8h（课堂/同步学习 3h + 阅读与笔记 3h + 练习与复盘 2h） 🎯 考试关联：与课程评估直接相关（Tutorial / Quiz 20% / Assignment / Report 35% / Presentation / Project 15%），建议同步整理“概念-证据-案例”三列表，便于 quiz/报告题作答。 🧪 Tutorial/Lab：根据本周活动类型（Practical）完成课堂案例拆解，并输出 1 页结构化总结。 📌 作业关联：将本周主题纳入作业框架，补齐引用证据与方法说明，避免只给结论。 ⚠️ 易错点：只记结论不追溯理论依据，或把不同语境下的案例简单类比，导致分析失真。（数据来源：2026 UQ Course Profile）
participatory/humancentreddesigninpracticeIntroductiontoparticipatorydesignmethods
💡 学习提示
• 总结 participatory/human centred design in practice Introduction to participatory design methods – co designing and collaborating with clients and end-users in the design process. Its aim is to create solutions and services that better meet the needs and expectations of users by including their knowledge and experiences. This approach is key in the consulting process Learning outcomes: L01, L03 的核心概念与适用场景
• 为第13周生成 5 道练习题并给出解题步骤
