Claim Specialist

Suncorp Group
Type: Part-time
Suncorp Group
Level: Mid-Level Level
3 years ago
Deadline: 2020-10-16

Job Description

  • Answer a high volume of inbound calls from existing and potential customers who have enquiries regarding motor insurance policies
  • Consistently provide a superior customer service experience for customers, responding flexibly to their evolving needs and managing their expectations of the claim process
  • Make liability determinations for some claim types
  • Contribute to managing claims costs through effective pathing of vehicles for repair, and through excess collection
  • Resolve enquiries in a timely manner

Job Requirement

  • Previous experience in a high touch customer service environment (note this is a phone-based role)
  • Demonstrated ability to go above and beyond for customers
  • Willingness to apply feedback and coaching to achieve targets and expectations
  • High levels of resilience and empathy
  • Demonstrated ability to effectively solve problems
  • Whilst a service-based role, candidates would benefit from sales experience or strong influencing and negotiating backgrounds


Company Introduction

Suncorp Group

We Accept



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