Claim Specialist

Brisbane
Suncorp Group
Type: Part-time
Suncorp Group
Level: Mid-Level Level
Salary:
3 years ago
Deadline: 2020-10-16

Job Description

  • Answer a high volume of inbound calls from existing and potential customers who have enquiries regarding motor insurance policies
  • Consistently provide a superior customer service experience for customers, responding flexibly to their evolving needs and managing their expectations of the claim process
  • Make liability determinations for some claim types
  • Contribute to managing claims costs through effective pathing of vehicles for repair, and through excess collection
  • Resolve enquiries in a timely manner

Job Requirement

  • Previous experience in a high touch customer service environment (note this is a phone-based role)
  • Demonstrated ability to go above and beyond for customers
  • Willingness to apply feedback and coaching to achieve targets and expectations
  • High levels of resilience and empathy
  • Demonstrated ability to effectively solve problems
  • Whilst a service-based role, candidates would benefit from sales experience or strong influencing and negotiating backgrounds

 

Company Introduction

Suncorp Group
已上市
Banking
logo

We Accept

/image/layout/pay-paypal.png/image/layout/pay-visa.png/image/layout/pay-master-card.png

地址

Level 10b, 144 Edward Street, Brisbane CBD(Headquarter)
Level 8, 11 York st, Wynyard, Sydney CBD
Business Hub, 155 Waymouth St, Adelaide SA 5000

Disclaimer

footer-disclaimerfooter-disclaimer

JR Academy acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present. Aboriginal and Torres Strait Islander peoples should be aware that this website may contain images or names of people who have since passed away.

© 2017-2024 JR Academy Pty Ltd. All rights reserved.

ABN 26621887572