Client Lifecycle QA Analyst
Brisbane
Bank of Queensland
Type: Full-time
Level: Junior Level
Salary:
4 years ago
Deadline: 2020-10-22
Job Description
- Responsible for ensuring timely, accurate and efficient completion of quality check on high risk customer cases and maintaining client files in line with the bank’s AML program.
- Act as subject matter expert in providing advice and guidance to internal stakeholders to complete KYC activities during the lifecycle of the customer
- Partner with the Client Lifecycle Analyst teams to improve KYC standards. Support and contribute towards a continuous improvement program of QA testing results, asses root causes and thematic issues proposing steps to be taken to eliminate, evidencing improvements.
- Identify issues within the KYC documentation and confirm issues have been remediated and/or appropriately escalated through the escalation process.
- Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across Financial Crime Risk Unit.
- Implementation and maintenance of MI reporting in order to evaluate the operational production of the QA team, reflecting the number of files reviewed and the number of files failed on a weekly, monthly and year-to-date basis.
- Assisting senior management with ongoing maintenance of relevant policies, Desktop procedures, guidance and checklists
Job Requirement
- Exceptional customer service, with client focus in all aspects of work
- Excellent problem solving skills and the ability to apply sound judgement
- Strong analytical mindset and attention to detail
- Excellent communication and interpersonal skills and ability to forge strong working relationships with all stakeholders
- Excellent time management skills with the ability to work independently, meet deadlines and achieve objectives
- Proficiency in Microsoft Office suite and ability to rapidly acquire proficiency across various internal systems
- An understanding of the AML/CTF Act, in particular KYC requirements is desirable
- Relevant tertiary qualifications and formal training in AML/CTF is highly desirable
Company Introduction
本地公司
We’re on a mission to become Australia’s most loved bank. No walk in the park, but it’s how we go about things that make it possible. We’ll do it by getting face-to-face, one-to-one and creating real, long-lasting relationships with our customers. Flash-in-the-pan financial arrangements aren’t for us.
