Client Lifecycle QA Analyst

Bank of Queensland
Type: Full-time
Bank of Queensland
Level: Junior Level
3 years ago
Deadline: 2020-10-22

Job Description

  • Responsible for ensuring timely, accurate and efficient completion of quality check on high risk customer cases and maintaining client files in line with the bank’s AML program.
  • Act as subject matter expert in providing advice and guidance to internal stakeholders to complete KYC activities during the lifecycle of the customer
  • Partner with the Client Lifecycle Analyst teams to improve KYC standards. Support and contribute towards a continuous improvement program of QA testing results, asses root causes and thematic issues proposing steps to be taken to eliminate, evidencing improvements.
  • Identify issues within the KYC documentation and confirm issues have been remediated and/or appropriately escalated through the escalation process.
  • Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across Financial Crime Risk Unit.
  • Implementation and maintenance of MI reporting in order to evaluate the operational production of the QA team, reflecting the number of files reviewed and the number of files failed on a weekly, monthly and year-to-date basis.
  • Assisting senior management with ongoing maintenance of relevant policies, Desktop procedures, guidance and checklists

Job Requirement

  • Exceptional customer service, with client focus in all aspects of work
  • Excellent problem solving skills and the ability to apply sound judgement
  • Strong analytical mindset and attention to detail
  • Excellent communication and interpersonal skills and ability to forge strong working relationships with all stakeholders
  • Excellent time management skills with the ability to work independently, meet deadlines and achieve objectives
  • Proficiency in Microsoft Office suite and ability to rapidly acquire proficiency across various internal systems
  • An understanding of the AML/CTF Act, in particular KYC requirements is desirable
  • Relevant tertiary qualifications and formal training in AML/CTF is highly desirable

Company Introduction

We’re on a mission to become Australia’s most loved bank. No walk in the park, but it’s how we go about things that make it possible. We’ll do it by getting face-to-face, one-to-one and creating real, long-lasting relationships with our customers. Flash-in-the-pan financial arrangements aren’t for us.

We Accept



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