Customer Support Officers
Job Description
We are searching for Customer Support Officer’s to join our team in our Toowong office. As a critical member of our team, you will provide inbound customer service to assist our clients in resolving their enquiries. These enquires will be of a financial nature so a high attention to detail is imperative.
Key responsibilities:
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Receiving a high volume of inbound calls
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Work with clients to understand their needs
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Apply problem solving to assist customers in resolving their enquiries
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High volume data entry with attention to detail
Job Requirement
What are we looking for?
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Demonstrable customer service experience
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Flexibility with rostering and availability
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Previous experience in an operational, service or helpdesk support environment
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Sound geographical knowledge of towns & regional areas within Australia
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Excellent computer & communication skills
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Active listening skills
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Experience working with KPI's or targets
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Resilience and an openness to feedback
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Financial service experience would be advantageous.
Company Info
What’s in it for you?
We are offering an outstanding opportunity to move into a corporate environment, in a team which is supportive, friendly and will set you up for success. If you are looking for an opportunity to move into a corporate environment, this could be the role for you!
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Hours: Permanent Part time minimum 20 hours per week.
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Roster: We operate on a rotating roster between 8am to 8pm, Monday to Friday and Saturday 8am-1pm.
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Training: 2 weeks of paid training to fully equip you with the required skills
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Progression: A clearly defined career pathway, means this is just the beginning of your story
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Team Culture: Team culture is of great importance we build on this with incentives and team building days.
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Benefits: we offer a range of attractive discounts on products and services
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Professional Development: We offer personal and professional development through dedicated upskilling and training.
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Hourly Rate: $22.22
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Start Date: 11 January 2021
