Desktop Support Administrator

Harvey Norman
Type: Full-time
Harvey Norman
Level: Junior Level
3 years ago
Deadline: 2020-10-16

Job Description

Working in the dynamic and responsive IT Operations team, you will be providing second level support to our users. This will involve but is not limited to:

  • Support and maintain Windows desktops, applications, and printers
  • Investigate and resolve incidents and service requests
  • Participate in incident management, problem management, root cause analysis and change management following internal processes
  • Create and update documentation and user guides
  • Participate in and provide updates on all service initiatives

Job Requirement

Using the skills and knowledge gained from providing first level support to end users, you are ready to take the next step in your IT career. You will posses the following:

  • Experience supporting Windows operation systems (Windows 7 and 10), desktops, laptops, printers and mobiles (Android)
  • Exposure to Active Directory and Group Policy tools
  • Excellent verbal and written communication skills
  • Strong analytical and problem solving skills
  • Ability to work autonomously and prioritise tasks
  • Ability to build and maintain relationships

Experience with any of the following will be an advantage:

  • Supporting large, distributed Microsoft server and desktop environments
  • SCCM 2012 and Current Branch
  • MDM (Airwatch, MS Intune)

Company Introduction

Harvey Norman
Harvey Norman Holdings Ltd, a public company that, as a franchisor, grants franchises to independent business operators, as business owners who retail products for the home and office in the following categories: Electrical, Computers & Communications, Small Appliances, Furniture, Bedding & Manchester, Home Improvements, Lighting and Carpet & Flooring.

We Accept



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