Field Service Engineer

Type: Full-time
Level: Junior Level
4 years ago
Deadline: 2020-09-06

Job Description

  • Field Service Engineer focused on BGI NGS sequencing instrumentation as well as its affiliated equipment and assays.
  • Execute on-site installations, instrument validation, maintenance and general customer training.
  • Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
  • Identify customer requests or complaint, escalate issues if necessary to solve critical tasks in the fastest way possible.
  • Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.
  • Developing and maintaining positive relationships with customers in assigned territory.
  • Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed.


Job Requirement

  • Professional background in Electronics/Biochemistry/Engineering or related subjects.
  • 3+ years prior work experience in servicing biomedical equipment, preferred molecular biological or equivalent instrumentation with high complexity.
  • Prior knowledge and experience on Genetics, Molecular Biology or Bioinformatics preferred
  • Prior experience with IVD or equivalent regulations is preferred
  • Outstanding problem solving and interpersonal skills
  • PC and networking skills
  • Willingness to travel mainly within the appointed region frequently. For training or occasional special calls, international traveling including China is required.
  • Good English skills, both verbal and written

Company Introduction

深圳华大智造科技股份有限公司(简称华大智造)秉承“创新智造引领生命科技”的理念,致力于成为生命科技核心工具缔造者,专注于生命科学与医疗健康领域仪器设备、试剂耗材等相关产品的研发、生产和销售,为精准医疗、精准农业和精准健康等国计民生需求,提供实时(Real Time)、全景(Whole Picture)、全生命周期(Life Long)的全套生命数字化设备和系统解决方案。 华大智造成立于2016年,现有员工1000余人,其中研发人员占比40%以上,业务遍及39个国家和地区,并在全球设立多家科研和生产基地,是全球三家能自主研发并量产临床高通量基因测序仪的企业之一。

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