Inbound Customer Service Consultant

Australia Post
Type: Full-time
Australia Post
Level: Mid-Level Level
4 years ago
Deadline: 2020-10-16

Job Description

Enjoy solving problems and being able to provide a great solution? Know you can thrive in a highly structured and fast paced environment?

If you answered yes to the above, keep reading to find out more about a typical day in our call centre:

Answering customers’ calls, using your powers of deduction to track customers parcels and solve issues like damaged or missing parcels

Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers

Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments

Job Requirement

Pretty unflappable and your resilience allows you to move from one customer to the next, to the next…

A true professional, because if you’re punctual, reliable and support your fellow team members, you’ll thrive here

Tech savvy and can work effortlessly across multiple IT platforms and tasks simultaneously

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