IT Help Desk Officer

Netcraft Australia
Type: Full-time
Netcraft Australia
Level: Junior Level
4 years ago
Deadline: 2020-10-22

Job Description

  • Installing and configuring computer hardware, software, systems, networks, and printers
  • Monitoring and maintaining customer computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support to all customers
  • Setting up accounts for new users
  • Install, configure, and upgrade PC software
  • Troubleshoot new and critical technical issues as they arise
  • Ensure effective, regular and timely communication is provided to all stakeholders

Job Requirement

  • Experience supporting Windows environments
  • Ability to deploy, configure, and support operating systems on desktop and mobile
  • General awareness of computer systems, PC repair, and network management
  • Understanding and appreciation for information security within systems and user devices
  • At least 2 years’ experience working in a busy help desk environment
  • Willingness to learn Linux sysadmin skills (existing Linux sysadmin skills a big plus)

Company Introduction

We are a South Australian based IT company that has been providing services to local and international customer for 25 years.

Follow Us


We Accept



Level 10b, 144 Edward Street, Brisbane CBD(Headquarter)
Level 8, 11 York st, Wynyard, Sydney CBD
Business Hub, 155 Waymouth St, Adelaide SA 5000



JR Academy acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present. Aboriginal and Torres Strait Islander peoples should be aware that this website may contain images or names of people who have since passed away.

匠人学院网站上的所有内容,包括课程材料、徽标和匠人学院网站上提供的信息,均受澳大利亚政府知识产权法的保护。严禁未经授权使用、销售、分发、复制或修改。违规行为可能会导致法律诉讼。通过访问我们的网站,您同意尊重我们的知识产权。 JR Academy Pty Ltd 保留所有权利,包括专利、商标和版权。任何侵权行为都将受到法律追究。查看用户协议

© 2017-2024 JR Academy Pty Ltd. All rights reserved.

ABN 26621887572