IT Support Engineer

Office Solutions IT
Type: Full-time
Office Solutions IT
Level: Junior Level
4 years ago
Deadline: 2020-10-12

Job Description

You’ll be responsible for incident management – resolving technology issues and providing solutions that our clients, and community, will smile about. If you’re up for it, you’ll also get to play with some flashy technology while you help our projects team roll out a variety of cutting edge projects.

Job Requirement

Experience: At least 2 years’ experience in a Level 2 or 3 support role within an IT managed service provider. Experience working with Labtech or ConnectWise will be acknowledged with a joyous round of applause.

Education: Current Windows Server, Office 365 or other Microsoft certifications will be looked at with seriously impressed eyebrows.

Skills: You must be an excellent communicator. Someone who understands how to frame their superpowered IT knowledge in a clear, concise and friendly manner – and can do so over the phone, in a well-crafted email or in person. That’s right, actual human contact.

Company Introduction

You might look at our business today, supporting 5,000 users for a growing 200-strong client-base spanning Australia and think, ‘Those guys make it look easy’. Taking the complexities away from IT is what we do. We make sure everything works, day in, day out. And not just your inbox. From your security and operational costs, through to data-driven business decisions, we make the business of getting more out of your IT budget, for less, as easy as pie – our pricing promise guarantees it. What you don’t see is the blood, sweat and (yes) tears we’ve poured into our business since we started out in 1996.

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