IT Technician - Onsite Support

Type: Full-time
Level: Junior Level
3 years ago
Deadline: 2020-10-21

Job Description

  • Provide technical assistance and support for incoming queries and issues within the IT scope. These may include Microsoft OS / Office applications, Active Directory, Exchange Management Console, networking basics and business applications used within the organization.
  • Monitor Service Desk call logging system ensuring incidents and requests are responded to in a timely manner.
  • Identify problems which require additional expertise and take appropriate action, including escalating as appropriate
  • Respond to incidents and requests for technical assistance in person, via phone or electronically
  • Create knowledge base documentation for future reference
  • Perform hardware and software installations
  • Follow standard help desk procedures
  • Monitor system alerts and perform escalations accordingly
  • Follow up with customers to ensure issues have been resolved.
  • May be required to visit remote offices to provide support services to staff

Job Requirement

  • Minimum 3 years of Service Desk or equivalent applicable experience
  • Exposure to and an understanding of ITIL required, certification preferred
  • Solid experience with Microsoft OS / Office applications, Microsoft Active Directory, Exchange Management Console and networking basics
  • Desirable knowledge : Microsoft Server Systems Administration, SCCM, ITIL, Service Desk Ticketing System, Airwatch Mobile Device Management, VOIP technology, Autodesk administration, WinPE, MPLS networksAbility to diagnose IT related hardware issues
  • Ability to solve problems and identify, assess and implement solutions effectively and efficiently
  • Excellent written, oral, and telephone communication skills
  • Strong attention to detail, tenacity, perseverance and time management skills
  • Availability to travel within the region
  • Flexibility to work on-call on weekends
  • Flexibility to work outside of core business hours

Company Introduction


We Accept



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