Junior Technician/Customer Support

Providing outstanding after-sales service, troubleshooting to customers and resellers; Providing excellent customer service to all customers and maintaining adequate call times.

Reviewing and assisting with company's ISO certifications and other related documents.

Resolving customer support calls and email related issues and providing proper solutions to customer concerns.

Ensure efficient, accurate and timely calibration and warranty service.

Product quality control and repair.

Other miscellaneous request and reasonable duties as directed by the company.

Attending and Assisting in planning company events, meetings, luncheons, and employee team building activities or special projects.

Assist others needing help within and as per your capacity to provide appropriate assistance

Can Do Attitude

Demonstrated ability to communicate clearly in verbal and written work

Technical background

Hardworking with a strong work ethic

Solid decision making, organisational, time management and problem solving skills

Willingness to accept feedback

Staying positive and upbeat under pressure

Highly organised and proficient at multitasking

Ability to learn quickly

Experience in customer service role is a bonus

Experience in calibration preferred but not essential