Service Delivery Manager

Lives Lived Well
Type: Full-time
Lives Lived Well
Level: Junior Level
4 years ago
Deadline: 2020-09-04

Job Description

  • Overall coordination and oversight of ICT Service Delivery at LLW
  • Be accountable for the quality of service and performance
  • Champion service and support activities in projects
  • Drive internal and third-party Service Review meetings and other forums as appropriate to ensure continuous performance improvement
  • Drive the development of ICT service metrics that result in continuous quality improvements
  • Accountable for incidents, requests, change and escalation processes

Job Requirement

  • Ability to lead technology service delivery and projects
  • Possession of a tertiary qualification in an Information Technology or related field and a minimum of three years’ experience in Service Delivery
  • Possession of ITIL v3 certification.
  • General IT knowledge across software, hardware, networking and ICT solutions
  • Knowledge of Microsoft technologies including Office 365
  • Experience and knowledge of desktop and mobile technologies
  • Understanding of cloud and software-as-a-service platforms and architecture, and operating in a Hybrid Cloud environment
  • Knowledge of IT project delivery using Agile and/or waterfall
  • Knowledge and experience across multiple ITIL v3 disciplines such as Service Strategy, Service Transition, Service Operation and Continual Service Improvement.

Company Introduction

Lives Lived Well is a not-for-profit organisation, working to help people impacted by drugs or alcohol as well as mental health concerns. We work with people to help get their lives back on track by delivering a wide range of programs and services across Queensland and New South Wales.

We Accept



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