Service Desk Analyst

Type: Contract
Level: Junior Level
4 years ago
Deadline: 2020-10-05

Job Description

  • Monitor and respond to customers via all support channels (e.g. email, telephone, chat client, self-service)
  • Assist with improving processes, provide clear communication and respond swiftly to requests
  • Ensure repeatable success through use of agreed methodologies, including Agile work practices whilst building strong professional relationships
  • Provide outstanding customer service and experiences, own and take action on issues effectively and efficiently
  • Strive to exceed customer expectations
  • Promote and enable an environment of positivity, self-empowerment, improvement and development

Job Requirement

  • Proven experience in a help desk environment
  • Competent MS Office Suite including Outlook and experience with MS Active Directory and Skype for Business
  • A demonstrated aptitude for technology and IT systems will be highly regarded
  • An analytical mindset with strong communication and relationship building skills
  • A passion for working within a team and eagerness to learn

Company Introduction

Tabcorp is a world-class diversified gambling entertainment company We’re Australia’s largest gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill. We're proud to shape our industry for the better. Because together, anything is possible.

We Accept



Level 10b, 144 Edward Street, Brisbane CBD(Headquarter)
Level 8, 11 York st, Wynyard, Sydney CBD
Business Hub, 155 Waymouth St, Adelaide SA 5000



JR Academy acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present. Aboriginal and Torres Strait Islander peoples should be aware that this website may contain images or names of people who have since passed away.

© 2017-2024 JR Academy Pty Ltd. All rights reserved.

ABN 26621887572