Melbourne
Junior Level
Full-time
Job Description
- Provide support and fulfil requests (incidents, problems, requests, tasks, etc.) via incoming engagement channels (Phone, email, portal etc.).
- Be the voice of the Customer in technology interactions. Consider their needs, capabilities and constraints and represent them back into Technology.
- Take ownership of all phases of case lifecycle, ensuring status and resolution (including timely progress updates) are communicated to the customer.
- Drive increased Customer Satisfaction through excellent communication and delivery skills.
- Refer issues that cannot be resolved at the Desk to level 2 or 3 support, taking accountability for the hand-over and remaining engaged to ensure timely resolution.
- Suggest new ways to improve the customer experience.
- You will not value speed or volume over quality, always ensuring that every customer interaction counts.
Job Requirement
- Similar experience in an IT Level support role, with at least 2 years IT Service Desk Support experience.
- Excellent phone manner and face to face customer service skills.
- Clear written and verbal communication skills.
- Experience in supporting Windows (Win 7 & 10) desktop operating systems in an Active Directory Environment.
- Experience providing support in a wide range Microsoft Office products.
- A practical understanding of the ITIL framework with foundation certification is advantageous.
- Demonstrates an interest in technology trends.
Company Introduction
本地公司
Australian Unity is Australia’s first member-owned wellbeing company, delivering health, wealth and care services.
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地址
Level 10b, 144 Edward Street, Brisbane CBD(Headquarter)Level 2, 171 La Trobe St, Melbourne VIC 3000四川省成都市武侯区桂溪街道天府大道中段500号D5东方希望天祥广场B座45A13号Business Hub, 155 Waymouth St, Adelaide SA 5000Disclaimer
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