Service Desk Technician

Melbourne
Australian Unity
Type: Full-time
Australian Unity
Level: Junior Level
Salary:
3 years ago
Deadline: 2020-11-11

Job Description

  • Provide support and fulfil requests (incidents, problems, requests, tasks, etc.) via incoming engagement channels (Phone, email, portal etc.).
  • Be the voice of the Customer in technology interactions. Consider their needs, capabilities and constraints and represent them back into Technology.
  • Take ownership of all phases of case lifecycle, ensuring status and resolution (including timely progress updates) are communicated to the customer.
  • Drive increased Customer Satisfaction through excellent communication and delivery skills.
  • Refer issues that cannot be resolved at the Desk to level 2 or 3 support, taking accountability for the hand-over and remaining engaged to ensure timely resolution.
  • Suggest new ways to improve the customer experience.
  • You will not value speed or volume over quality, always ensuring that every customer interaction counts.

Job Requirement

  • Similar experience in an IT Level support role, with at least 2 years IT Service Desk Support experience.
  • Excellent phone manner and face to face customer service skills.
  • Clear written and verbal communication skills.
  • Experience in supporting Windows (Win 7 & 10) desktop operating systems in an Active Directory Environment.
  • Experience providing support in a wide range Microsoft Office products.
  • A practical understanding of the ITIL framework with foundation certification is advantageous.
  • Demonstrates an interest in technology trends.

Company Introduction

本地公司
Australian Unity is Australia’s first member-owned wellbeing company, delivering health, wealth and care services.
logo

We Accept

/image/layout/pay-paypal.png/image/layout/pay-visa.png/image/layout/pay-master-card.png

地址

Level 10b, 144 Edward Street, Brisbane CBD(Headquarter)
Level 8, 11 York st, Wynyard, Sydney CBD
Business Hub, 155 Waymouth St, Adelaide SA 5000

Disclaimer

footer-disclaimerfooter-disclaimer

JR Academy acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present. Aboriginal and Torres Strait Islander peoples should be aware that this website may contain images or names of people who have since passed away.

© 2017-2024 JR Academy Pty Ltd. All rights reserved.

ABN 26621887572