Technical Support Analyst - Level 1

IPC Asia Pacific
Type: Full-time
Level: Junior Level
3 years ago
Deadline: 2020-10-31

Job Description

  • Provide prompt and professional helpdesk support to SUBWAY® Franchisees on Hardware and Software issues
  • Support in-store technology, via emails and phone calls
  • Maintaining support documentation and knowledge base objects
  • Support the rollout of the POS system across the Asia Pacific region
  • Liaise with Vendors on support issues as necessary
  • Deliver high quality customer service, while resolving queries effectively
  • Windows and Network trouble shooting
  • The role is an immediate start, working Monday to Friday between 8:30am to 5:00pm however some flexibility is expected. Close to all public transport in North Sydney.

Job Requirement

  • Minimum 2 years’ experience in a help desk support role
  • Windows 7 & 10 build and support experience
  • Superior oral and written communication skills as this role requires extensive stakeholder liaison
  • Excellent problem solving skills
  • Possess great technical and analytical skills
  • Retail Technology Support (POS technologies, inventory software, menu management software and broadband access) experience will be advantageous.

Company Info

Independent Purchasing Company Australasia Ltd (or IPC Asia Pacific) is an independent Subway® Franchisee-owned company covering the Asia Pacific region. Our goal is to implement purchasing, distribution, technology, service and support programs to help build a competitive environment for Subway® Franchise Owners’. We currently service more than 3,000 restaurants in 11 countries and are growing rapidly.

Company Introduction

We are a team of subject matter experts who purchase food, equipment, packaging, décor items and technology from Subway® approved Supplier. We also manage the supply chain and provide a range of support and value-added services to help you run your business efficiently, and cost-effectively. Our mission is simple. We’re here to help Subway franchise owners be more profitable and competitive – for today, and for the future.

We Accept



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