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About Us Metaverse Classroom News & Blog JR Careers Become a Mentor Our Mentors Contact Us JR Store J3.Club

Resources

Job Referrals Events 1-on-1 Tutoring Industry Whitepapers Online Learning Interview Center Share Interview Experience Internship Membership

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AI Toolbox Cert Master Job Hunter UniMate AI

AI Learning Paths

All Learning Paths AI Engineer Context Engineering Vibe Coding Prompt Master AI Builder AI Product Manager Python Basics

AI in Practice

AI Productivity AI Data Analysis AI Finance AI Content Creation AI Image Creation Frontend Development Hermes Agent OpenClaw Local Agent

University Resources

University of Melbourne University of Queensland UNSW Sydney University of Sydney Monash University University of Adelaide RMIT QUT UTS

Kids AI Education

Airbotix — AI Coding for Kids AU Family Resource Hub NAPLAN Report Guide My School Data Guide Sydney Private School Fees 2026 Kids Coding Programs

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Australia Immigration Skilled Visa 189/190/491 Employer Sponsored 482/186/494 Business Visa 188/888 UK Immigration US Immigration Canada Immigration

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P3 Career Incubator Enterprise (EN)Corporate Training Internship Partnership Recruitment Partnership Apply for Partnership

Job Application Agent

Job Application Service Job Monitoring LinkedIn Management LinkedIn Networking Learn about P3

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Web Full-Stack Bootcamp DevOps Bootcamp Data Engineering Bootcamp Data Analysis Bootcamp Coding for Beginners Business Analyst Internship Algorithm Bootcamp

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Level 10b, 144 Edward Street, Brisbane CBD(Headquarter)

Level 2, 171 La Trobe St, Melbourne VIC 3000

45A13, Block B, Oriental Hope Tianxiang Plaza, 500 Tianfu Avenue Middle Section, Wuhou District, Chengdu, Sichuan, China

Business Hub, 155 Waymouth St, Adelaide SA 5000

Contact

hello@jiangren.com.au 0421-672-555

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ABN 26621887572

Azure助理级📚 其他

Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)

MB-230 Dynamics 365 Customer Service 认证练习题库，48+ 道真题覆盖案例管理、客服代表体验与路由配置、Customer Service 扩展三大考试领域。

Start Practice Browse Learning Path

Questions per exam

Question bank total

120m

Exam Duration

700/1000

Passing Score

$165

Exam Fee

What this certification covers

This page is structured for quick scanning first: exam format, fit, prep time, and the actual study scope.

You will work with

案例管理和解决流程配置知识管理和知识文章维护SLA 和 KPI 配置Copilot in Service 功能配置路由规则和技能路由Copilot Service 工作区配置Customer Voice 调查设计数据模型和表单自定义

After preparation

获得 MB-230 官方认证
掌握考试核心知识点和最佳实践
具备通过认证考试的实战能力
提升职业竞争力

Exam details

Exam Code

MB-230

Provider

Microsoft Azure

Duration

120 minutes

Question Count

60 questions

Passing Score

700/1000

Validity

3 years

Exam Fee

$165 USD

Question Types

Single choice, Multiple select

Languages

English

Official Page

Open AWS page

Who should take it

Good fit

Dynamics 365 Customer Service 功能顾问和实施人员
客户服务系统配置和管理专业人员
具有 CRM 项目经验的业务分析师
从 PL-200 进阶到 Dynamics 365 专项认证的顾问

Before you start

了解 Dynamics 365 平台基础和 Dataverse 数据模型
熟悉客户服务流程和案例管理概念
有 Model-Driven 应用的使用或配置经验
了解 Power Platform 核心概念（PL-200 水平）

Study preparation

With hands-on AWS

4-6 weeks

From scratch

8-10 weeks

Daily pace

1-2 hours/day

Learning path preview

8 chapters

MB-230 考试概述与备考指南

45 min

Configure Omnichannel

36 min

Manage cases

30 min

Knowledge management and Copilot

30 min

Create and manage SLAs

30 min

Configure queues and entitlements

30 min

+ 2 more chapters inside the full path

Certification comparison

	MB-230	AI-100	AI-102
Provider	Azure	Azure	Azure
Level	助理级	助理级	助理级
Fee	$165	$0	$0
Duration	120 min	90 min	90 min
Questions per exam	60	65	65
Validity	3 yrs	3 yrs	3 yrs

Study tips and common mistakes

💡

60 题 120 分钟，平均每题 2 分钟，合理分配时间

💡

及格分 700/1000，不确定的题先标记跳过，回头再做

💡

排除法非常有用 — 先排掉明显错误的选项，剩下的再分析

💡

多选题会告诉你选几个，仔细看题目要求

⚠️

没有读完所有选项就选答案 — 题目经常有"最佳"答案和"正确但不最佳"的干扰项

⚠️

备考只刷题不理解原理 — 考试场景题需要理解底层概念

⚠️

忽略时间管理 — 在难题上卡太久，导致后面简单题没时间做

Frequently Asked Questions

If you plan to take MB-230, start with real practice.

48 questions, chapter-by-chapter learning, mock exams, wrong-question review, and AI tutor support live in the exam page.

Go to exam prep

From $29 · 2 free chapters

Student reviews

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Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)

What this certification covers

You will work with

After preparation

Exam details

Who should take it

Good fit

Before you start

Study preparation

With hands-on AWS

From scratch

Daily pace

Learning path preview

Certification comparison

Study tips and common mistakes

Frequently Asked Questions

If you plan to take MB-230, start with real practice.

Student reviews

Related certifications

AI-100

AI-102

Azure AI Fundamentals

Azure Administrator