Azure助理级📚 其他
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)
MB-230 Dynamics 365 Customer Service 认证练习题库，48+ 道真题覆盖案例管理、客服代表体验与路由配置、Customer Service 扩展三大考试领域。
$165
Exam Fee
60
Questions
120m
Exam Duration
700/1000
Passing Score
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What this certification covers
This page is structured for quick scanning first: exam format, fit, prep time, and the actual study scope.
You will work with
案例管理和解决流程配置知识管理和知识文章维护SLA 和 KPI 配置Copilot in Service 功能配置路由规则和技能路由Copilot Service 工作区配置Customer Voice 调查设计数据模型和表单自定义
After preparation
- 获得 MB-230 官方认证
- 掌握考试核心知识点和最佳实践
- 具备通过认证考试的实战能力
- 提升职业竞争力
Exam details
Exam Code
MB-230
Provider
Microsoft Azure
Duration
120 minutes
Question Count
60 questions
Passing Score
700/1000
Validity
3 years
Who should take it
Good fit
- Dynamics 365 Customer Service 功能顾问和实施人员
- 客户服务系统配置和管理专业人员
- 具有 CRM 项目经验的业务分析师
- 从 PL-200 进阶到 Dynamics 365 专项认证的顾问
Before you start
- 了解 Dynamics 365 平台基础和 Dataverse 数据模型
- 熟悉客户服务流程和案例管理概念
- 有 Model-Driven 应用的使用或配置经验
- 了解 Power Platform 核心概念（PL-200 水平）
Study preparation
With hands-on AWS
4-6 weeks
From scratch
8-10 weeks
Daily pace
1-2 hours/day
Learning path preview
8 chapters1
MB-230 考试概述与备考指南
45 min2
Configure Omnichannel
36 min3
Manage cases
30 min4
Knowledge management and Copilot
30 min5
Create and manage SLAs
30 min6
+ 2 more chapters inside the full pathConfigure queues and entitlements
30 minCertification comparison
| MB-230 | AI-100 | AI-102 | |
|---|---|---|---|
| Provider | Azure | Azure | Azure |
| Level | 助理级 | 助理级 | 助理级 |
| Fee | $165 | $0 | $0 |
| Duration | 120 min | 90 min | 90 min |
| Question count | 60 | 65 | 65 |
| Validity | 3 yrs | 3 yrs | 3 yrs |
Study tips and common mistakes
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60 题 120 分钟，平均每题 2 分钟，合理分配时间
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及格分 700/1000，不确定的题先标记跳过，回头再做
💡
排除法非常有用 — 先排掉明显错误的选项，剩下的再分析
💡
多选题会告诉你选几个，仔细看题目要求
⚠️
没有读完所有选项就选答案 — 题目经常有"最佳"答案和"正确但不最佳"的干扰项
⚠️
备考只刷题不理解原理 — 考试场景题需要理解底层概念
⚠️
忽略时间管理 — 在难题上卡太久，导致后面简单题没时间做
FAQ
Frequently Asked Questions
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