Casual Customer Service Officer

Provide quality face to face service to customers and resolve specific customer problems in an efficient and courteous manner.

• Support other customer service officers and trainees in a wide range of systems, products and services relevant to a customer service centre.

• Provide the public with accurate and relevant information in response to their enquiries.

• Conduct operational and administrative tasks within the office to ensure maximum efficiency in service delivery according to quality assurance procedures.

• Reconcile monies to ensure relevant finance standards and audit requirements are met.

• Ensure security systems are observed.

• Consult with management, staff and clients on matters of policy, procedures and standards.

• Contribute positively within a team environment.

• The recommended applicant will be required to disclose any serious disciplinary action taken against them in public sector employment.

• A criminal history check will be conducted on the recommended person for this role.

• The incumbent must hold a current C class driver license.

• A pre-employment health assessment may be required for the recommended applicant