Claim Specialist
Brisbane
Suncorp Group
Type: Part-time
Level: Mid-Level Level
Salary:
4 years ago
Deadline: 2020-10-16
Job Description
- Answer a high volume of inbound calls from existing and potential customers who have enquiries regarding motor insurance policies
- Consistently provide a superior customer service experience for customers, responding flexibly to their evolving needs and managing their expectations of the claim process
- Make liability determinations for some claim types
- Contribute to managing claims costs through effective pathing of vehicles for repair, and through excess collection
- Resolve enquiries in a timely manner
Job Requirement
- Previous experience in a high touch customer service environment (note this is a phone-based role)
- Demonstrated ability to go above and beyond for customers
- Willingness to apply feedback and coaching to achieve targets and expectations
- High levels of resilience and empathy
- Demonstrated ability to effectively solve problems
- Whilst a service-based role, candidates would benefit from sales experience or strong influencing and negotiating backgrounds
Company Introduction
已上市
Banking