Cloud Support Engineer - Growth Teams

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office. Join our growing team that is serious about pursuing one goal: Making our customer's experience awesome! Here at Atlassian, we help teams turn ideas into reality with our extraordinary collaboration tools. If you love providing support in a fast-paced and exciting environment and get a kick out of solving the deepest, gnarliest tech problems out there, then we'd love to speak with you. You will work with product specialists and techies, both within Opsgenie and Statuspage to support our customer base.

More about you:

You want to be a part of something big by helping customers customise and configure their Atlassian solution(s). You want to be the one to find that misconfiguration and to help customers understand how to get the most out of their Atlassian investment. If so, then this is the job for you.

Still reading? Then we ask that you have significant experience interacting with customers and the strong written and oral communication skills to back it up.

You have familiarity with IT operations, Application Performance Monitoring, the Application Development lifecycle, internet technology and infrastructure concepts.

You have a working understanding of the DevOps space and practical knowledge of the role of Integrations.

You are comfortable using the command line.

You have experience with AWS.

You are a proficient scripter/coder.

Really want to win us over? You can tell us about your experience using Opsgenie or Statuspage.

What you will do:

Be responsible for resolving customer configuration issues and responding to customer questions.

Ensure that customers have a positive experience using primarily Opsgenie and Statuspage, but also other Atlassian products.

Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.

Work with APIs, REST payloads, REST endpoints, Atlassian product Integrations and 3rd party products to make recommendations to resolve customer issues.

You will become proficient in customising and deploying OpsGenie specific extensions (Integrations, tools, etc.).

You will provide ad-hoc guidance to customers, internal teams, Atlassian Partners and others regarding how to properly implement Opsgenie and Statuspage

You will also demo OpsGenie and Statuspage solutions to prospective and existing Atlassian customers.

Periodically collaborate to develop and implement operational improvements. Also, you may be asked to travel (locally and worldwide) to represent Atlassian at events (Technical conferences, Meetups, etc.).

本地公司

Atlassian是一家澳大利亚软件企业公司，主要为软件开发者及项目经理设计软件。这公司的主力产品为专门用作追踪应用程序问题的JIRA，还有用作协作团队的产Confluence。现时，Atlassian在全球的客户有超过6万家。Atlassian的总部设于新南威尔士州的首府悉尼，不过在欧洲的阿姆斯特丹和北美洲的旧金山亦有办事处。在2014年9月，公司有雇员1,148名，办事处位于12个城市，超过四万名客户及数以百万计的用户。2014年2月14日，Atlassian的总裁Jay Simons宣布在美国德萨斯州首府奥斯汀开设新的办事处，并会聘请600名员工。