Customer Care Specialist

工作内推

competitive

截止日期2020-12-27

Brisbane

无经验要求

无背景要求

Full-time
Junior
Visa: No Limit
Anonymous User

Anonymous

https://www.seek.com.au/job/51042397?type=standout#searchRequestToken=815a0ccf-9703-44cd-8d49-32549f8519e3

工作内容

The primary focus will be to provide retention strategies to existing customers by managing all escalated cases. This role will include the ability to handle complex investigations, communicate effectively and formulate procedural fairness throughout the entire decision making process. Ideally you are an analytical problem solver and persuasive communicator for thinking outside the box for creative solutions.

工作要求

Responsibilities: 

  • Conduct conference calls addressing complaints with empathy and professionalism 

  • Compiling reports and processing cancellations 

  • Maintaining compliance and high standards 

  • Understanding of product/client knowledge

About you:

  • Previous experience in a similar role

  • Friendly and professional communication skills

  • Strong administrative skills

  • Ability to be solutions focused and customer-centric 

  • Ability to be hands on, teamwork is essential!

  • Strong attention to detail

  • Proactive and positive attitude

公司信息

We are a multi-award winning Premier Google Partner and are recognised as one of Australia's leading Digital Marketing Agencies. Since our inception 15 years ago, we have experienced growth year on year, with no signs of slowing down

公司介绍

Disrupt Digital is Australia's leading employer of skilled digital marketing specialists, providing a tailored and cutting edge experience to businesses across Australia and New Zealand, through our group of brands. Ultimately, our focus aims to help generate growth and improve business. We do this by engaging with our clients and building healthy relationships to make a positive difference. At Disrupt Digital, our core values and our vision 'Creating The Future, One Day At a Time,'​ are at the forefront of our decisions, as we pioneer digital marketing and shape the future of digital.
本地公司
http://disruptdigital.com.au
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