Customer Care Specialist

The primary focus will be to provide retention strategies to existing customers by managing all escalated cases. This role will include the ability to handle complex investigations, communicate effectively and formulate procedural fairness throughout the entire decision making process. Ideally you are an analytical problem solver and persuasive communicator for thinking outside the box for creative solutions.

Responsibilities: 

• Conduct conference calls addressing complaints with empathy and professionalism 

• Compiling reports and processing cancellations 

• Maintaining compliance and high standards 

• Understanding of product/client knowledge

About you:

• Previous experience in a similar role

• Friendly and professional communication skills

• Strong administrative skills

• Ability to be solutions focused and customer-centric 

• Ability to be hands on, teamwork is essential!

• Strong attention to detail

• Proactive and positive attitude