Customer Experience Specialist
Job Description
Customer Support: You'll be delivering a best in class customer experience in a high-volume, customer service environment through multiple channels. You will be focused on our delivery and payment based support enquiries. Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacy.
Working with Systems: You'll work with multiple platforms and tools efficiently to identify and resolve issues for our customers. Experience working with online systems (CRM, ticketing systems, order management software is ideal).
Job Requirement
We want you to be resilient, empathetic and have strong communication skills! We're looking for someone open and receptive to feedback and coaching as we pride ourselves on living our continuous improvement mindset. You'll be positively contributing to our passionate, pet-loving, customer-oriented, and results-driven team.
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Interpersonal effectiveness
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Drive and resillience
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Written communication
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Verbal communication