Customer Experience Specialist

Australia • Sydney
Pet Circle
Type: Part-time
Pet Circle
Level: Intern Level
Salary:
3 years ago
Deadline: 2021-02-22

Job Description

Customer Support: You'll be delivering a best in class customer experience in a high-volume, customer service environment through multiple channels. You will be focused on our delivery and payment based support enquiries. Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacy.

Working with Systems: You'll work with multiple platforms and tools efficiently to identify and resolve issues for our customers. Experience working with online systems (CRM, ticketing systems, order management software is ideal).

Job Requirement

We want you to be resilient, empathetic and have strong communication skills! We're looking for someone open and receptive to feedback and coaching as we pride ourselves on living our continuous improvement mindset. You'll be positively contributing to our passionate, pet-loving, customer-oriented, and results-driven team.

  • Interpersonal effectiveness

  • Drive and resillience

  • Written communication

  • Verbal communication

Company Introduction

本地公司
At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together. We make buying pet supplies and pet food online easy and convenient. Over the past nine years, we’ve grown to become one of Australia's Top 5 Online retailers and No.1 in the Online Pet industry. Recently we were awarded the "Fast Mover Award" at the Online Retail Industry Awards. We have a world-class NPS score and we need your help to continue delighting our customers and their pets!
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地址

Level 10b, 144 Edward Street, Brisbane CBD(Headquarter)
Level 8, 11 York st, Wynyard, Sydney CBD
Business Hub, 155 Waymouth St, Adelaide SA 5000

Disclaimer

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