Customer Support Assistant (Mandarin Speaking)
Job Description
Roster
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Monday: 9am - 4.15pm
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Tuesday: 9.30am - 4.30pm
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Wednesday: 9.30am - 4.30pm
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Thursday: 10am - 5pm
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Friday: 9am - 4.30pm
What will you do?
As a Customer Support Assistant, you'll help our customers realise their financial goals by conducting financial health checks. By identifying particular needs and understanding our customer's future plans you will be able to explain the benefits of a comprehensive and diverse range of products and services.
Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we've provided them with the best possible care and experience. Join our team and help us continue to build a culture of integrity and accountability by placing the customer at the centre of everything we do.
Job Requirement
To be successful in this role you will need to be fluent in Mandarin.
In addition you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.
You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.
You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.
Company Info
Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
Company Introduction
