Field Service Engineer

Brisbane

深圳华大智造科技股份有限公司

Type: Full-time

Level: Junior Level

Salary:

4 years ago

Deadline: 2020-09-06

Job Description

Field Service Engineer focused on BGI NGS sequencing instrumentation as well as its affiliated equipment and assays.
Execute on-site installations, instrument validation, maintenance and general customer training.
Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
Identify customer requests or complaint, escalate issues if necessary to solve critical tasks in the fastest way possible.
Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.
Developing and maintaining positive relationships with customers in assigned territory.
Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed.

Job Requirement

Professional background in Electronics/Biochemistry/Engineering or related subjects.
3+ years prior work experience in servicing biomedical equipment, preferred molecular biological or equivalent instrumentation with high complexity.
Prior knowledge and experience on Genetics, Molecular Biology or Bioinformatics preferred
Prior experience with IVD or equivalent regulations is preferred
Outstanding problem solving and interpersonal skills
PC and networking skills
Willingness to travel mainly within the appointed region frequently. For training or occasional special calls, international traveling including China is required.
Good English skills, both verbal and written

Company Introduction

本地公司

深圳华大智造科技股份有限公司（简称华大智造）秉承“创新智造引领生命科技”的理念，致力于成为生命科技核心工具缔造者，专注于生命科学与医疗健康领域仪器设备、试剂耗材等相关产品的研发、生产和销售，为精准医疗、精准农业和精准健康等国计民生需求，提供实时（Real Time）、全景（Whole Picture）、全生命周期（Life Long）的全套生命数字化设备和系统解决方案。华大智造成立于2016年，现有员工1000余人，其中研发人员占比40%以上，业务遍及39个国家和地区，并在全球设立多家科研和生产基地，是全球三家能自主研发并量产临床高通量基因测序仪的企业之一。