Field Service Engineer

• Field Service Engineer focused on BGI NGS sequencing instrumentation as well as its affiliated equipment and assays.
• Execute on-site installations, instrument validation, maintenance and general customer training.
• Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
• Identify customer requests or complaint, escalate issues if necessary to solve critical tasks in the fastest way possible.
• Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.
• Developing and maintaining positive relationships with customers in assigned territory.
• Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed.

 

深圳华大智造科技股份有限公司（简称华大智造）秉承“创新智造引领生命科技”的理念，致力于成为生命科技核心工具缔造者，专注于生命科学与医疗健康领域仪器设备、试剂耗材等相关产品的研发、生产和销售，为精准医疗、精准农业和精准健康等国计民生需求，提供实时（Real Time）、全景（Whole Picture）、全生命周期（Life Long）的全套生命数字化设备和系统解决方案。 华大智造成立于2016年，现有员工1000余人，其中研发人员占比40%以上，业务遍及39个国家和地区，并在全球设立多家科研和生产基地，是全球三家能自主研发并量产临床高通量基因测序仪的企业之一。