Graduate Technical Support Officer
Australia • Brisbane
Credit Sense
Type: Full-time
Level: Junior Level
Salary:
3 years ago
Deadline: 2021-04-27
Job Description
- Acquiring a deep understanding of the organisation’s services, value proposition, technical capabilities, markets we participate in, competitive environment and strategic direction
- Provide day to day support to customers and clients by phone, email, and face to face
- Engage with customers to identify and clarify support issues and determine resolution paths
- Action client tickets, provide appropriate responses, and administer error management processes
- Participate in internal and external professional development to enable your growth and transition into other roles within the team
- Assist with internal business support practices
Job Requirement
- Recently completed tertiary qualifications in the field of Computer Science, Software Engineering, Information Technology/Systems, or similar
- Previous experience working in a customer-focused industry and wonderful customer service skills
- The ability to work autonomously and within a team environment
- Strong communication and problem-solving skills
- Attention to detail and the ability to use initiative
- The desire to grow and progress your career in a supportive, positive environment
Company Introduction
已获融资
Credit Sense is recognised as one of the leading providers of financial data analysis and reporting products across Australia and other global markets. Our clients leverage our platform in their customer onboarding processes, enabling their customers to easily and safely share their financial data and enjoy a frictionless onboarding process. Our customer support functions are critical to ensure we maintain the exceptional quality of our products and technical support services we provide our customers.
