Head of Experience Design, Ecosystem and Marketplace

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office. Are you a strategic design thinker who can bring teams together to solve complex problems and get stuff done with an eye for quality? If so, we have an outstanding opportunity for you to work as a senior design leader on one of the most fundamental aspects of Atlassian’s product platform. We are looking for a Head of Design in Sydney to lead the Ecosystem and Marketplace Experience Design team. This team consists of multiple groups across Sydney, Australia, and Bengaluru, India, and is currently experiencing a very steep growth curve across all functions. This roles coverage consists of three areas: Ecosystem Platform which focuses on third party developer experiences that enable the best customizations and apps, Marketplace which provides a sales platform for businesses offering app and Automation which brings automation features to all Atlassian products. As the Head of Experience Design, you will lead several experience design managers, product designers, and content designers, to craft an extraordinary third-party developer experience. This is combined with a leading app sales platform, the Atlassian Marketplace. The role involves partnering with your peers in Engineering, Product Management, Research & Insights, and Program Management to execute the team’s vision. As a member of our platform design leadership team, you will collaborate with other design managers, lead designers, and other partners to set the experience vision for the entire Cloud platform. Leading this space means you get to maintain, improve, and innovate for over 180,000 customers in 190 countries. This work will directly impact tens of thousands of customers and millions of users! It will also help thousands of businesses who have been building their success on the platform to succeed.

In this role, you'll get to:

Work within an R&D leadership team to craft the ways developers build on the Atlassian platform

Drive the customer experience strategies to impact the Atlassian product suite

Provide cross-craft teams with the mentoring, direction, leadership, and support vital to envision and ship specific projects with a user focus optimally

Lead and inspire a hard-working team of design managers and their reports across Australia and India. With a passion for developing others, you'll mentor and encourage your team towards success and cohesion

Bring your experience of customer-centric design thinking and practices to our teams

Establish and maintain a high-quality bar for shipped design work with your team

On your first day, we'll expect you to have:

Bring the previous experience of having led customer experience strategy with teams at scale

Embrace the technical nature of crafting a developer experience, not shying away from sophisticated details where they matter

Have experience leading platform experiences with enterprise-level scale and delivering value to multiple, interlinked audiences.

Have a background in planning and then driving business unit direction autonomously as a hands-on designer, then subsequently as a manager, and manager of managers

Show phenomenal facilitation skills and a track record of collaborating with other functions, like Engineering and Product Management

Communicate clearly and have a high degree of influence with all kinds of internal partners, including senior leadership

Have the drive and ability to step into the customer's shoes to ensure customer centricity

It's not essential, but nice if you have:

A deep knowledge of the powers and unique challenges of a platform approach

Experience of enabling audiences with tools and frameworks

An understanding of the need to strike a balance to nurture a healthy e-commerce ecosystem

Experience improving and sustaining design rituals at the org level

本地公司

Atlassian是一家澳大利亚软件企业公司，主要为软件开发者及项目经理设计软件。这公司的主力产品为专门用作追踪应用程序问题的JIRA，还有用作协作团队的产Confluence。现时，Atlassian在全球的客户有超过6万家。Atlassian的总部设于新南威尔士州的首府悉尼，不过在欧洲的阿姆斯特丹和北美洲的旧金山亦有办事处。在2014年9月，公司有雇员1,148名，办事处位于12个城市，超过四万名客户及数以百万计的用户。2014年2月14日，Atlassian的总裁Jay Simons宣布在美国德萨斯州首府奥斯汀开设新的办事处，并会聘请600名员工。