ICT Support Specialist

Our client is a multi-campus school located in the inner-western Sydney area. They are currently looking to welcome a driven IT Support Specialist and a contributor for their existing IT Services Team who is looking to develop their IT career. Our client is consistently investing in their people by providing on-site learning and development opportunities.

Reporting to the Head of ICT you will be responsible for supporting over 2000 students and staff executing the following:

• Providing Level 1 and 2 technical support to students and staff including installing and configuring hardware and software via telephone, email and on site;

• Prioritising service requests and incidents as per ticketing management and standards;

• Diagnosing and monitoring computer systems and networks and escalating tickets to the most appropriate point where incidents cannot be resolved over the phone or by remote access;

• Supporting with asset management processes and procedures as required; and

• Installing servers, hardware system components, network printers and deploying all the software requirements.

Our client is excited to offer:

• Immediate start with likely progression to a permanent position;
• Training and professional development is provided with exciting opportunities for progression; and
• Access to the resources and facilities and opportunities for involvement in co-curricular activities.

• 3+ years of experience within IT Support - configuring, troubleshooting of desktop hardware and software;

• Practical experience with Microsoft Office 365, Active Directory, Windows 7/10, Exchange Administration;

• Some knowledge of TCP/IP networking and related network services - DNS, SMTP, DHCP;

• Experience working within ITIL v3 framework; and

• Can do attitude and approachable personality.

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Michael Page has four decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.