IT Service Desk Analyst







Visa: No Limit
Anonymous User



  • Extensive involvement with call logging systems, escalation of calls, incidents and request management within an ITIL environment
  • Ensure all incidents and service requests are logged and tracked using call management system for future reference and analysis, in line with ITIL principles
  • Diagnose and resolve application, software, hardware and network incidents in a swift manner
  • Enable movement and acquisition of assets to be tracked in the CMDB for compliance and audits
  • Securely maintain the IT/IS operational and physical environments in line with corporate security policies, standards and work practices
  • Work on a roster between 7:00am and 5:30pm business days and participate in an after-hours on-call rotation


  • ITIL Certification or Relevant Tertiary or Industry Certified qualifications
  • Sound knowledge of Microsoft Operating Systems and applications
  • Experience in IT Service Desk operations and incident/request management processes using a Call Management System
  • Demonstrated service delivery practice, including knowledge of installation of PC hardware and software technologies
  • Solid sense of urgency and prioritising competing deadlines
  • Demonstrated analytical and problem-solving skills
  • Proven ability to build effective and collaborative relationships to provide excellent customer service
  • Competent in communicating and influencing across the business to drive outcomes 



We are owned by the South Australian Government. Our people work to provide world class water services to more than 1.7 million South Australian customers. We provide safe, clean drinking water, and once this water has been used, we remove the waste and treat it to ensure the best outcomes for your health, and to reduce environmental impact. We are a major South Australian organisation. We employ more than 1,500 people in a range of industries from engineering to microbiology. SA Water has a very long history. As a corporation we have existed since 1994, but our history can be traced back to 1856 – just 20 years after South Australia was settled. Read more about the story of our history. Our organisation was established by an Act of Parliament. What we do is directly affected by a range of other laws, governing everything from drainage to safe drinking water. SA Water is governed by a Board of Directors, and reports to the Minister for Water.