IT Support Officer
Job Description
About This Opportunity
The primary function of the position is to provide timely and effective technical and troubleshooting support for Tier 1 and 2 IT service functions for clients across the University.
The position will frequently be a major link between ITS and the client and must therefore provide good communication to ensure customer satisfaction
This position is located at our picturesque St Lucia campus, renowned as one of Australia’s most attractive university campuses, and located just 7km from Brisbane’s city centre. Bounded by the Brisbane River on three sides, and with outstanding public transport connections, our 114-hectare site provides a perfect work environment – you can enjoy the best of both worlds: a vibrant campus with the tradition of an established university.
Job Requirement
Our Ideal Candidate
Our ideal candidate will have extensive experience in dealing with people in a service capacity within an IT environment, providing phone/email/remote assistance to diagnose and resolve hardware and software faults on assigned devices, including basic support for AV equipment.
Further experience required includes:
- Knowledge of PC and/or Macintosh operating systems and software and their operation in networked environments, and experience providing support in several of the following PC operating system environments: Windows, Linux or Mac OS.
- Experience in providing support in mobile technologies.
- Demonstrated effective interpersonal, oral and written communication skills particularly in documenting processes and work instructions, and interpreting client requirements.
- Demonstrated problem-solving skills.
You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
What We Can Offer
This is a full-time, fixed term position at HEW level 5.
The full-time equivalent base salary will be in the range $70,796.58 - $78,852.96, plus super of up to 17%. The total FTE package will be in the range $82,832.00 - $92,257.96.
You will be able to take advantage of UQ Sport Facilities, recreation leave loading (of 17.5%), salary sacrificing options, discounted private health insurance, development programs and many other benefits.
For further information, please review The University of Queensland's Enterprise Bargaining Agreement 2018-2021.
Want to Apply?
To submit an application for this role, use the apply button. All applicants must supply the following documents:
- Cover letter addressing key selection criteria
- Resume
- http://search.jobs.uq.edu.au/caw/en/job/515030/it-support-officer
Company Info
Information Technology Services
The Division of Information Technology Services (ITS) at The University of Queensland provides an information environment that supports the teaching, learning, research and engagement objectives of the University and contributes positively to the student experience and the University’s reputation. It delivers network, systems and IT infrastructure support to the University, and enhances UQ’s capabilities through the deployment of new infrastructure, systems and application development.
The largest central division within UQ and one of the largest employers of IT professionals in Queensland, UQ’s ITS Division has both breadth and depth across all aspects of technology. ITS supports the University with many exciting technologies; artificial intelligence, robotics, IoT, cloud, high performance computing, data analytics, virtual networks, high speed networks and big data are just some of the technologies that are being deployed to support UQ’s dynamic environment and varied stakeholders.
Also located within ITS is the internationally recognised network security group, AusCERT, which provides Internet security services throughout Australia and New Zealand. ITS manages core networks not only for the whole of The University of Queensland but also works with other Queensland universities by managing access to the national university network (AARNet). ITS also operates research computing infrastructure and hosts many of the University’s largest servers.
For further information visit our website http://its.uq.edu.au
Company Introduction
