IT Technician - Onsite Support

Brisbane

BSA

Type: Full-time

Level: Junior Level

Salary:

4 years ago

Deadline: 2020-10-21

Job Description

Provide technical assistance and support for incoming queries and issues within the IT scope. These may include Microsoft OS / Office applications, Active Directory, Exchange Management Console, networking basics and business applications used within the organization.
Monitor Service Desk call logging system ensuring incidents and requests are responded to in a timely manner.
Identify problems which require additional expertise and take appropriate action, including escalating as appropriate
Respond to incidents and requests for technical assistance in person, via phone or electronically
Create knowledge base documentation for future reference
Perform hardware and software installations
Follow standard help desk procedures
Monitor system alerts and perform escalations accordingly
Follow up with customers to ensure issues have been resolved.
May be required to visit remote offices to provide support services to staff

Minimum 3 years of Service Desk or equivalent applicable experience
Exposure to and an understanding of ITIL required, certification preferred
Solid experience with Microsoft OS / Office applications, Microsoft Active Directory, Exchange Management Console and networking basics
Desirable knowledge : Microsoft Server Systems Administration, SCCM, ITIL, Service Desk Ticketing System, Airwatch Mobile Device Management, VOIP technology, Autodesk administration, WinPE, MPLS networksAbility to diagnose IT related hardware issues
Ability to solve problems and identify, assess and implement solutions effectively and efficiently
Excellent written, oral, and telephone communication skills
Strong attention to detail, tenacity, perseverance and time management skills
Availability to travel within the region
Flexibility to work on-call on weekends
Flexibility to work outside of core business hours

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