Lead Researcher, Jira Work Management

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office. Do you live and breathe research, love working with people, and thrive on applying insights to influence product design and strategy? Atlassian is searching for a Lead Researcher to join our growing team in Sydney. You will join a talented, collaborative team that is helping Atlassian achieve its mission to unleash the potential of teams all over the world. You will have the opportunity to define and conduct research that not only informs our ultimate mission, but that also feeds the design, strategy and development of one of our newest products. We have more than 10M users all around the world—and teams (massive and small) depend on our software to do their work. Organizations like NASA, Twitter, and LinkedIn use Atlassian products everyday; our Research & Insights team is at the heart of helping uncover what makes these teams work well together.

As a Lead Researcher at Atlassian, you will:

Have the opportunity to make impact on a huge scale: we're searching for someone to help us identify and understand the questions we need to answer to move product strategy and execution forward. Your insights and discoveries will help inform not only our company strategy, but also our product experiences and long-term roadmaps.

Partner with key stakeholders across product management, design, marketing, analytics and data science, and engineering to influence product design and direction.

Conduct end- to-end research using a variety of methodologies, to help us gain confidence in our understanding of our users (current and future), their needs and the opportunity this uncovers for our products. You'll be empowered to work with autonomy and creativity every step of the way, working with stakeholders to determine where the greatest impact can be made, and to triage research requests.

Draw on other research programs and specialities within the wider team to bring additional depth and reliability to your insights, and effectively represent user research in key product discussions.

Develop a deep understanding of how teams work together in all kinds of industries, all around the world.

Contribute to the development of a strong and innovative research practice across Atlassian.

On day one, we expect you to have:

Extensive years of hands-on experience designing and conducting user research that has had an impact. We expect to hear stories of how your research influenced product roadmaps and informed design decisions.

Experience with a variety of qualitative and quantitative research techniques (remote and in-person), along with the knowledge of when, why and how to apply them. We value your ability to be creative when thinking about the research problem you're trying to solve, and your ability to bring your team along on the journey of your discoveries.

Communication skills that influence and inspire change. You know how to analyse qualitative data, synthesize into a coherent and truthful story, and how to create effective ways of sharing your insights so they resonate and are impactful across diverse audiences.

Preferred if you also have:

MA or PhD in behavioural or social sciences, such as psychology, anthropology, sociology, human factors or a related subject area.

A demonstrated ability to design, execute, and explain high quality mixed-methods (qual and quant) research, and to synthezise results across multiple methods.

Professional experience in applied product research, preferably for a commercial B2B, B2C, or SaaS product, with a track record of your research being presented to influence product design and direction.

An ability to implement creative approaches to researching often complex user experience challenges, and to communicate complex ideas into concise summaries with impactful storytelling.

本地公司

Atlassian是一家澳大利亚软件企业公司，主要为软件开发者及项目经理设计软件。这公司的主力产品为专门用作追踪应用程序问题的JIRA，还有用作协作团队的产Confluence。现时，Atlassian在全球的客户有超过6万家。Atlassian的总部设于新南威尔士州的首府悉尼，不过在欧洲的阿姆斯特丹和北美洲的旧金山亦有办事处。在2014年9月，公司有雇员1,148名，办事处位于12个城市，超过四万名客户及数以百万计的用户。2014年2月14日，Atlassian的总裁Jay Simons宣布在美国德萨斯州首府奥斯汀开设新的办事处，并会聘请600名员工。