Service Delivery Manager

工作内推

competitive

截止日期2020-09-04

Lives Lived Well

Brisbane

1-3年经验

本科以上

Full-time
Junior
Anonymous User

Anonymous

ben.taylor@llw.org.au

工作内容

  • Overall coordination and oversight of ICT Service Delivery at LLW
  • Be accountable for the quality of service and performance
  • Champion service and support activities in projects
  • Drive internal and third-party Service Review meetings and other forums as appropriate to ensure continuous performance improvement
  • Drive the development of ICT service metrics that result in continuous quality improvements
  • Accountable for incidents, requests, change and escalation processes

工作要求

  • Ability to lead technology service delivery and projects
  • Possession of a tertiary qualification in an Information Technology or related field and a minimum of three years’ experience in Service Delivery
  • Possession of ITIL v3 certification.
  • General IT knowledge across software, hardware, networking and ICT solutions
  • Knowledge of Microsoft technologies including Office 365
  • Experience and knowledge of desktop and mobile technologies
  • Understanding of cloud and software-as-a-service platforms and architecture, and operating in a Hybrid Cloud environment
  • Knowledge of IT project delivery using Agile and/or waterfall
  • Knowledge and experience across multiple ITIL v3 disciplines such as Service Strategy, Service Transition, Service Operation and Continual Service Improvement.

公司信息

公司介绍

Lives Lived Well

Lives Lived Well is a not-for-profit organisation, working to help people impacted by drugs or alcohol as well as mental health concerns. We work with people to help get their lives back on track by delivering a wide range of programs and services across Queensland and New South Wales.
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