System Engineer
Job Description
- Providing 3rd level support to our clients
- Maintain ownership of incidents and escalations at client sites
- Day to day operations of client's systems and networking
- Lead and manage key IT projects with your client base
- Provide technical consultancy and solution architecture to customers' on how they can best leverage IT in their environment
- Troubleshooting desktop and server problems for customers (Level 2\3)
- Maintenance and support of server hardware and software
- Update and document changes to client networks
- Follow company processes, industry best practices and internal procedures
- Ensure that client cases are being closed and falling within their assigned SLA’s
- Deploying both Cloud and on Premise based network solutions
- Significant experience in n supporting and troubleshooting Microsoft Windows server and desktop operating systems
- Past experience in an MSP outsourced environment
- Experience in Office 365
- Experience in Microsoft Azure
- IT related tertiary education
- Microsoft Certified Solutions Expert (2012 or higher)
- Network troubleshooting experience
- Competent with DNS, Internet, Routing and network troubleshooting
- Excellent knowledge of server hardware (products and troubleshooting)
- Experience in Firewall technologies
- Confident and self-motivated
- Ability to work autonomously but be part of a larger team
Job Requirement
- Significant experience in n supporting and troubleshooting Microsoft Windows server and desktop operating systems
- Past experience in an MSP outsourced environment
- Experience in Office 365
- Experience in Microsoft Azure
- IT related tertiary education
- Microsoft Certified Solutions Expert (2012 or higher)
- Network troubleshooting experience
- Competent with DNS, Internet, Routing and network troubleshooting
- Excellent knowledge of server hardware (products and troubleshooting)
- Experience in Firewall technologies
- Confident and self-motivated
- Ability to work autonomously but be part of a larger team
Company Info
MicroChannel is a multi-award-winning business solutions and technology provider, servicing mid-sized to large companies. Founded in 1995, MicroChannel has 280+ employees and 1400 customers located across Australia and Asia-Pacific regions. We sell and support world-class products from leading vendors, covering a full range of end-to-end operational and back-office technology solutions. With offices in Sydney, Melbourne, Brisbane, Singapore, Jakarta, Kuala Lumpur and with over 60 Awards received from MicroSoft, SAP, Sage, IBM and other global companies, MicroChannel is one of the leading and most respected business technology solution providers in Australia.
The Senior Systems Consultant will be providing 3rd level on-site services and requires someone with a good understanding of a broad range of IT including maintenance and support of server hardware and software, deploying both cloud based network solutions and windows servers. This role will also give you the opportunity to be involved in client base projects as well as providing them with desktop and server support, network troubleshooting, project deployments and expert advice.
