Technical Support Analyst - Level 1

Sydney

IPC Asia Pacific

Type: Full-time

Level: Junior Level

Salary:

4 years ago

Deadline: 2020-10-31

Job Description

Provide prompt and professional helpdesk support to SUBWAY® Franchisees on Hardware and Software issues
Support in-store technology, via emails and phone calls
Maintaining support documentation and knowledge base objects
Support the rollout of the POS system across the Asia Pacific region
Liaise with Vendors on support issues as necessary
Deliver high quality customer service, while resolving queries effectively
Windows and Network trouble shooting
The role is an immediate start, working Monday to Friday between 8:30am to 5:00pm however some flexibility is expected. Close to all public transport in North Sydney.

Job Requirement

Minimum 2 years’ experience in a help desk support role
Windows 7 & 10 build and support experience
Superior oral and written communication skills as this role requires extensive stakeholder liaison
Excellent problem solving skills
Possess great technical and analytical skills
Retail Technology Support (POS technologies, inventory software, menu management software and broadband access) experience will be advantageous.

Company Info

Independent Purchasing Company Australasia Ltd (or IPC Asia Pacific) is an independent Subway® Franchisee-owned company covering the Asia Pacific region. Our goal is to implement purchasing, distribution, technology, service and support programs to help build a competitive environment for Subway® Franchise Owners’. We currently service more than 3,000 restaurants in 11 countries and are growing rapidly.

Company Introduction

本地公司

We are a team of subject matter experts who purchase food, equipment, packaging, décor items and technology from Subway® approved Supplier. We also manage the supply chain and provide a range of support and value-added services to help you run your business efficiently, and cost-effectively. Our mission is simple. We’re here to help Subway franchise owners be more profitable and competitive – for today, and for the future.