Technical Support Analyst - Level 1

工作内推

competitive

截止日期2020-10-31

IPC Asia Pacific

Sydney

1~3年经验

无背景要求

Full-time
Junior
Anonymous User

Anonymous

support@ipca.biz

工作内容

  • Provide prompt and professional helpdesk support to SUBWAY® Franchisees on Hardware and Software issues
  • Support in-store technology, via emails and phone calls
  • Maintaining support documentation and knowledge base objects
  • Support the rollout of the POS system across the Asia Pacific region
  • Liaise with Vendors on support issues as necessary
  • Deliver high quality customer service, while resolving queries effectively
  • Windows and Network trouble shooting
  • The role is an immediate start, working Monday to Friday between 8:30am to 5:00pm however some flexibility is expected. Close to all public transport in North Sydney.

工作要求

  • Minimum 2 years’ experience in a help desk support role
  • Windows 7 & 10 build and support experience
  • Superior oral and written communication skills as this role requires extensive stakeholder liaison
  • Excellent problem solving skills
  • Possess great technical and analytical skills
  • Retail Technology Support (POS technologies, inventory software, menu management software and broadband access) experience will be advantageous.

公司信息

Independent Purchasing Company Australasia Ltd (or IPC Asia Pacific) is an independent Subway® Franchisee-owned company covering the Asia Pacific region. Our goal is to implement purchasing, distribution, technology, service and support programs to help build a competitive environment for Subway® Franchise Owners’. We currently service more than 3,000 restaurants in 11 countries and are growing rapidly.

公司介绍

IPC Asia Pacific

We are a team of subject matter experts who purchase food, equipment, packaging, décor items and technology from Subway® approved Supplier. We also manage the supply chain and provide a range of support and value-added services to help you run your business efficiently, and cost-effectively. Our mission is simple. We’re here to help Subway franchise owners be more profitable and competitive – for today, and for the future.
本地公司
https://www.ipca.biz/
email

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