Understand the certification
认证概述
Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) 认证验证您在该领域的专业知识和实践能力。通过本备考课程，系统化学习考试核心知识点。
考试领域
- Describe Dynamics 365 Sales — 21%
- Describe Dynamics 365 Customer Service — 17%
- Describe Dynamics 365 Field Service — 17%
- Describe Dynamics 365 Marketing — 17%
- Describe shared features — 13%
- Describe Project Operations — 11%
- Topic 1 — 4%
适合人群
- 准备参加 MB-910 认证考试的 IT 专业人员
- 希望验证专业技能的从业者
- 寻求职业发展的技术人员
Exam at a glance
- Exam code
- MB-910
- Provider
- Azure
- Format
- Single choice / Multiple select
- Language
- English
- Validity
- 3 years
- Exam fee
- $99
Skills in focus
Learning outcomes
- 获得 MB-910 官方认证
- 掌握考试核心知识点和最佳实践
- 具备通过认证考试的实战能力
- 提升职业竞争力
Who this is for
- 准备参加 MB-910 认证考试的专业人员
- 希望系统化学习 MB-910 知识体系的从业者
- 寻求职业认证提升的 IT 专业人员
Before you start
- 具备相关领域基础知识
- 建议有一定的实践经验
Your learning path
9 chapters
Plan your preparation
- Learning hours
- 72h
- With relevant experience
- 2-3 weeks
- Starting from scratch
- 4-6 weeks
- Daily study
- 1-2h
Included in your preparation
- 9 个系统化学习章节
- 115 精选练习题，每题附详细解析
- 仿真模拟考试（45 题/60 分钟）
- 错题本 + 智能复习，薄弱环节针对性突破
- 学习进度可视化追踪
Preparation tips
- 45 题 60 分钟，平均每题 1 分钟，合理分配时间
- 及格分 700/1000，不确定的题先标记跳过，回头再做
- 排除法非常有用 — 先排掉明显错误的选项，剩下的再分析
- 多选题会告诉你选几个，仔细看题目要求
Common mistakes
- 没有读完所有选项就选答案 — 题目经常有"最佳"答案和"正确但不最佳"的干扰项
- 备考只刷题不理解原理 — 考试场景题需要理解底层概念
- 忽略时间管理 — 在难题上卡太久，导致后面简单题没时间做
Before you register
What topics does the MB-910 exam cover?
MB-910 is a Dynamics 365 CRM fundamentals exam, covering: Dynamics 365 Sales (~21%), Dynamics 365 Customer Service (~17%), Dynamics 365 Field Service (~17%), Dynamics 365 Marketing (~17%), shared features (~13%), and Project Operations (~11%). The exam focuses on conceptual understanding and does not require hands-on configuration experience.
Who is MB-910 designed for?
MB-910 is an entry-level Fundamentals certification suitable for anyone wanting to understand Dynamics 365 customer engagement applications (CRM), including: IT beginners interested in CRM systems, business users and decision makers, professionals preparing to advance in Dynamics 365 learning, and job seekers wanting to demonstrate Microsoft business application knowledge. No programming or configuration experience is required.
What is the difference between MB-910 and MB-920?
MB-910 focuses on Dynamics 365 customer engagement applications (CRM direction), including Sales, Customer Service, Field Service, and Marketing. MB-920 focuses on Dynamics 365 Finance and Operations applications (ERP direction), including Finance, Supply Chain Management, and Commerce. Both are Fundamentals-level exams covering different Dynamics 365 product lines.
What does MB-910 test for Dynamics 365 Sales and Marketing?
The Sales section (~21%) focuses on lead management, opportunities, quotes, orders concepts and feature overviews, plus sales forecasting and Sales Insights. The Marketing section (~17%) covers Customer Journeys, Segments, email marketing, and Events management fundamentals. The exam primarily tests feature identification and scenario matching.
How long should I prepare for MB-910?
MB-910 is a Fundamentals-level exam with relatively lower difficulty. If you have some CRM background, 1-2 weeks of preparation should suffice. For complete beginners, 2-4 weeks is recommended, using Microsoft Learn free learning paths combined with our practice questions. The exam is only 45 minutes with fewer questions than Associate-level exams.
What is the MB-910 exam format and cost?
The exam contains 40-60 questions with a 45-minute time limit and a passing score of 700/1000. Question types are primarily multiple choice and multi-select, with no case studies or lab exercises. The exam fee is $99 USD (lower than the $165 for Associate-level exams) and is available in English only. You can take it at a Pearson VUE testing center or via online proctoring.
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