Understand the certification
Certification Overview
ServiceNow Certified Implementation Specialist - Project Portfolio Management (CIS-PPM) validates that you can implement project and portfolio workflows on the ServiceNow platform. The exam covers how ideas become demands, how approved work becomes projects and programs, how resources and time are assigned, and how budgets and costs are tracked through execution. It is a workflow-heavy certification with strong overlap between operational configuration and financial tracking.
Exam Domains
- Demand Management: demand intake, scoring, review, and conversion to project work
- Project and Program Management: project setup, task structures, governance, and program relationships
- Resource Management: resource plans, pools, allocations, and staffing decisions
- Timecard Management: time entry, approvals, and actual effort tracking
- Financial Management: budgets, cost plans, benefit plans, and financial visibility
- PPM Administration: roles, workbench views, and supporting platform configuration
Who Is This For
This certification is for ServiceNow PPM consultants, PMO operations specialists, administrators configuring project workflows, and delivery teams managing resource and financial tracking on the platform.
Exam at a glance
- Exam code
- CIS-PPM
- Provider
- 其他
- Format
- Single choice / Multiple select
- Language
- English
- Validity
- 3 years
- Exam fee
- $250
Skills in focus
Learning outcomes
- Earn the ServiceNow CIS-PPM certification
- Configure demand, project, program, resource, and time tracking workflows correctly
- Support budget and cost visibility across portfolio work
- Implement practical PMO workflows on the ServiceNow platform
- Improve your fit for PPM and delivery operations roles
Who this is for
- ServiceNow consultants implementing project and portfolio workflows
- PMO teams using ServiceNow for demand, project, and financial governance
- Platform administrators configuring resources, timecards, and budgets
- CSA-certified specialists focusing on project delivery operations
Before you start
- CSA is recommended before taking CIS-PPM
- Hands-on exposure to project management or ServiceNow PPM workflows
- Understanding of demand intake, resource planning, and cost tracking concepts
- Experience with time approvals, budgeting, or PMO governance is helpful
- Comfort with project and program terminology is expected
Your learning path
3 chapters
Plan your preparation
- Learning hours
- 20h
- With relevant experience
- 8-10 weeks
- Starting from scratch
- 12-16 weeks
- Daily study
- 1-2h
Included in your preparation
- Strong coverage of demand conversion, project configuration, and program relationships
- Practical focus on resource plans, allocations, timecards, and budget tracking
- Scenario-driven questions on approvals, financial visibility, and project operations
- Useful for teams implementing ServiceNow beyond service management into delivery governance
- Mock exam aligned to the official 60-question, 90-minute format
Preparation tips
- 60 题 90 分钟，平均每题 2 分钟，合理分配时间
- 及格分 70/100，不确定的题先标记跳过，回头再做
- 排除法非常有用 — 先排掉明显错误的选项，剩下的再分析
- 多选题会告诉你选几个，仔细看题目要求
Common mistakes
- 没有读完所有选项就选答案 — 题目经常有"最佳"答案和"正确但不最佳"的干扰项
- 备考只刷题不理解原理 — 考试场景题需要理解底层概念
- 忽略时间管理 — 在难题上卡太久，导致后面简单题没时间做
Before you register
What core content does the ServiceNow CIS-PPM exam cover?
CIS-PPM tests implementation skills for the ServiceNow Project Portfolio Management module, including: Project and program management configuration, Demand management, Resource management, Time card management, Cost planning and budgeting, and PPM reporting and dashboard configuration. You need to master the complete PPM workflow from project initiation to resource allocation to cost tracking.
What are the passing criteria and cost for CIS-PPM?
The exam contains 60 questions in 90 minutes with a passing score of 70% (42+ correct answers). The exam fee is $250 USD. Questions are primarily multiple choice with some scenario analysis questions. Thorough preparation using 164+ practice questions is recommended.
What prerequisites are needed for CIS-PPM?
ServiceNow requires passing the CSA (Certified System Administrator) certification first. Additionally, project management fundamentals (familiarity with PMI/PRINCE2 frameworks), ServiceNow platform configuration experience, and hands-on experience with the PPM module are recommended. At least 6 months of ServiceNow PPM implementation experience significantly reduces preparation difficulty.
What is the difference between CIS-PPM and PMP certification?
PMP is a universal project management methodology certification not tied to any tool platform. CIS-PPM is a technical implementation certification for the ServiceNow PPM module, focusing on configuring and implementing project portfolio management features on the ServiceNow platform. The two are complementary, with CIS-PPM being more suitable for implementation consultants and administrators in the ServiceNow ecosystem.
What is the CIS-PPM certification validity and renewal process?
CIS-PPM certification is valid for 3 years (or until the next major ServiceNow version release). Renewal requires passing a Delta exam or retaking the full exam. ServiceNow releases two major versions annually, so monitor renewal notifications on the Now Learning platform.
How can I gain hands-on experience with the ServiceNow PPM module?
You can apply for a ServiceNow Personal Developer Instance (PDI), which provides a free ServiceNow platform practice environment. Create projects, configure resource pools, set up time cards and cost plans in the PDI. The Now Learning platform also offers free lab courses related to PPM.
Learner experiences
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