ServiceNow Certified Implementation Specialist - Project Portfolio Management (CIS-PPM)
ServiceNow Project Portfolio Management certification covering demands, projects, programs, resources, timecards, budgeting, and cost plans. 60 questions, 90 minutes, 70% to pass, $250 exam fee, CSA recommended.
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What this certification covers
This page is structured for quick scanning first: exam format, fit, prep time, and the actual study scope.
Certification Overview
ServiceNow Certified Implementation Specialist - Project Portfolio Management (CIS-PPM) validates that you can implement project and portfolio workflows on the ServiceNow platform. The exam covers how ideas become demands, how approved work becomes projects and programs, how resources and time are assigned, and how budgets and costs are tracked through execution. It is a workflow-heavy certification with strong overlap between operational configuration and financial tracking.
Exam Domains
- Demand Management: demand intake, scoring, review, and conversion to project work
- Project and Program Management: project setup, task structures, governance, and program relationships
- Resource Management: resource plans, pools, allocations, and staffing decisions
- Timecard Management: time entry, approvals, and actual effort tracking
- Financial Management: budgets, cost plans, benefit plans, and financial visibility
- PPM Administration: roles, workbench views, and supporting platform configuration
Who Is This For
This certification is for ServiceNow PPM consultants, PMO operations specialists, administrators configuring project workflows, and delivery teams managing resource and financial tracking on the platform.
You will work with
After preparation
- Earn the ServiceNow CIS-PPM certification
- Configure demand, project, program, resource, and time tracking workflows correctly
- Support budget and cost visibility across portfolio work
- Implement practical PMO workflows on the ServiceNow platform
Exam details
Who should take it
Good fit
- ServiceNow consultants implementing project and portfolio workflows
- PMO teams using ServiceNow for demand, project, and financial governance
- Platform administrators configuring resources, timecards, and budgets
- CSA-certified specialists focusing on project delivery operations
Before you start
- CSA is recommended before taking CIS-PPM
- Hands-on exposure to project management or ServiceNow PPM workflows
- Understanding of demand intake, resource planning, and cost tracking concepts
- Experience with time approvals, budgeting, or PMO governance is helpful
- Comfort with project and program terminology is expected
Study preparation
With hands-on AWS
From scratch
Daily pace
Learning path preview
3 chaptersCertification comparison
| ServiceNow CIS-PPM | CCDAK | CCFA | |
|---|---|---|---|
| Provider | 其他 | 其他 | 其他 |
| Level | 专业级 | 助理级 | 专业级 |
| Fee | $250 | $150 | $300 |
| Duration | 90 min | 90 min | 90 min |
| Question count | 60 | 60 | 60 |
| Validity | 3 yrs | 2 yrs | 3 yrs |
Study tips and common mistakes
60 题 90 分钟，平均每题 2 分钟，合理分配时间
及格分 70/100，不确定的题先标记跳过，回头再做
排除法非常有用 — 先排掉明显错误的选项，剩下的再分析
多选题会告诉你选几个，仔细看题目要求
没有读完所有选项就选答案 — 题目经常有"最佳"答案和"正确但不最佳"的干扰项
备考只刷题不理解原理 — 考试场景题需要理解底层概念
忽略时间管理 — 在难题上卡太久，导致后面简单题没时间做
FAQ
Frequently Asked Questions
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