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Certifications/其他/Splunk SPLK-3002
其他专业级📊 数据

Splunk IT Service Intelligence Certified Admin

验证 Splunk IT Service Intelligence（ITSI）管理能力，涵盖服务和 KPI 配置、Episode Review、深度搜索、事件关联，面向 ITSI 管理员的专业认证。

Start PracticeBrowse Learning Path
53
Questions per exam
123
Question bank total
90m
Exam Duration
70/100
Passing Score

At a glance

123 questions
Best for负责 Splunk ITSI 平台部署、配置和管理的 IT 运维管理员, 在 NOC（网络运营中心）使用 ITSI 进行服务健康监控的运维工程师
Prep pace4-6 weeks with experience
Course pack3 chapters · 10 hours
Learner signal0 enrolled · 0/5
?
Bottom line · It depends

运维团队正在用或即将部署 Splunk ITSI 的 AIOps 管理员必考，不用 ITSI 的 Splunk 用户完全不需要。

What this certification covers

This page is structured for quick scanning first: exam format, fit, prep time, and the actual study scope.

SPLK-3002 Splunk IT Service Intelligence Certified Admin 是 Splunk ITSI 产品的管理员认证，60 题 / 75 分钟。前置要求：Splunk Core Certified Admin（SPLK-1003）。

ITSI（IT Service Intelligence）是 Splunk 的 AIOps 解决方案，核心功能是服务健康评分（通过 KPI 聚合计算每个 IT 服务的实时健康状态）和事件聚合（Episode Review，用机器学习把海量告警聚合成有意义的事件组）。

考试核心是 Service 和 KPI 配置（约 25%）、Episode Review 和 Notable Events（约 20%）、Glass Table 可视化（约 15%）、Predictive Analytics（异常检测 + 预测性告警，约 15%）。和 Splunk Core 认证的区别：Core 考 SPL 和平台管理，ITSI 考的是 IT 运维场景下的服务监控和 AIOps 配置。

You will work with

Splunk ITSI 服务（Service）与 KPI 配置服务健康评分（Health Score）与阈值管理Episode Review 告警聚合与管理深度搜索（Deep Dive）面板配置玻璃表（Glass Table）设计实体发现（Entity Discovery）与管理ITSI 智能告警与告警降噪ITSI 性能调优与维护KV Store 数据存储管理

After preparation

  • 掌握 Splunk ITSI 平台的完整服务建模和 KPI 管理能力
  • 能够设计和优化 Episode Review 工作流与告警降噪策略
  • 熟练配置深度搜索面板和玻璃表进行服务健康可视化
  • 自信通过 Splunk IT Service Intelligence Certified Admin（SPLK-3002）认证考试

Exam details

Exam Code
SPLK-3002
Provider
其他认证机构
Duration
90 minutes
Question Count
53 questions
Passing Score
70/100
Validity
3 years
Question Types
single-choice, multiple-choice
Languages
English
Official Page
Open AWS page

Who should take it

Good fit

  • 负责 Splunk ITSI 平台部署、配置和管理的 IT 运维管理员
  • 在 NOC（网络运营中心）使用 ITSI 进行服务健康监控的运维工程师
  • 已持有 Splunk Core Certified Power User 并向 IT 运维监控方向发展的 Splunk 专业人员
  • 希望获得 AIOps 平台管理认证的 IT 运维专业人员

Before you start

  • 建议持有 Splunk Core Certified User（SPLK-1001）或 Power User（SPLK-1002）认证
  • 具备 IT 运维监控基础知识：IT 服务管理（ITSM）、KPI 概念、告警管理流程
  • 熟悉 Splunk SPL 搜索语言和数据模型基础概念
  • 了解基本网络和系统运维知识（服务器、网络设备、应用监控）

Is it worth it? Career value

Salary ranges, target job titles, and the real career impact of holding Splunk SPLK-3002.

澳洲
$130K-170KAUD
美国
$115K-160KUSD
新加坡
$90K-140KSGD
ITSI AdminAIOps EngineerIT Operations AnalystSplunk ITSI 管理员

ITSI 是 Splunk 针对大型 IT 运维团队的高端产品，客单价高但部署量远小于 Splunk Core。持证者主要分布在金融、电信、大型企业的 IT 运维部门。

适合考的人：正在管理或部署 Splunk ITSI 环境的管理员。

不适合考的人：只用 Splunk Core 做日志分析或安全检测的人 — ITSI 是完全独立的产品模块。

Study preparation

With hands-on AWS

4-6 weeks

From scratch

8-12 weeks

Daily pace

1-2 hours/day

Learning path preview

3 chapters
1
Splunk ITSI 认证概览：架构、服务建模与 KPI 基础
40 min
2
Episode Review、告警管理与深度搜索配置
66 min
3
ITSI 维护优化与综合模拟考试
100 min

Step-by-step preparation

A concrete week-by-week plan from past test-takers — not generic advice.

1

第一阶段：ITSI 架构和 Service/KPI（2 周）

理解 ITSI 的 Service Tree 层级模型。练习创建 Service、定义 KPI（Base Search + Threshold）、配置 Health Score 权重。KPI Baseline 的训练和阈值自动调整机制。

2

第二阶段：Episode Review + Glass Table（2 周）

Episode 的聚合规则配置（Split-by Field、Breaking Criteria）。Notable Event 的严重级别和 Correlation Search。Glass Table 的拖拽式可视化配置。

3

第三阶段：Predictive Analytics + 模考（1-2 周）

Anomaly Detection（Adaptive Thresholding vs Static Thresholding）。Predictive Analytics 的模型训练和告警配置。做 2 套模考。

Real test-taker experiences

What it actually took for real candidates to pass — prep time, scores, and lessons learned.

Service 和 KPI 配置是考试的绝对重点 — 给你一个业务服务的 SLA 要求，问怎么配 KPI 和 Health Score。Episode Review 的聚合逻辑也很重要，必须理解 Split-by 和 Breaking Criteria 的实际效果。

R. Mehta通过
ITSI 管理员 @ 银行 IT 运维 · 5 weeks prep

Certification comparison

Splunk SPLK-3002Splunk SPLK-1003Splunk SPLK-1001
Provider其他其他其他
Level专业级助理级助理级
Fee$0$0$0
Duration90 min90 min90 min
Questions per exam536565
Validity3 yrs3 yrs3 yrs

Study tips and common mistakes

⚠️

**KPI Base Search 和 Service Search 混淆** — Base Search 是 KPI 的数据源查询，Service Search 是跨 KPI 的聚合。配置层级要搞清楚。

⚠️

**Episode 聚合规则设太松或太紧** — 太松导致不相关的告警混在一起，太紧导致聚合效果差。考试会给场景问最佳配置。

⚠️

**没在 ITSI 环境实操** — 没有 ITSI 实际操作经验很难理解 Glass Table 和 Predictive Analytics 的配置界面。Splunk 有 ITSI 试用版可以练习。

Frequently Asked Questions

If you plan to take Splunk SPLK-3002, start with real practice.

123 questions, chapter-by-chapter learning, mock exams, wrong-question review, and AI tutor support live in the exam page.

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EXAM PREP

Splunk SPLK-3002 Question Bank

Chapter-by-chapter learning + mock exams + AI tutor

123
Questions
3
Chapters
10h
Study
AI
Tutor
  • First 2 chapters free
  • Real exam format mock tests
  • AI-powered wrong answer review
  • Chapter progress tracking
From $39
Start Practice Now

Prep snapshot

Study chapters3
Practice questions123
Estimated hours10h

What is inside

  • 123 道练习题覆盖全部 SPLK-3002 考试域
  • 重点考查服务 KPI 配置和 Episode Review 管理的实战场景题
  • 涵盖 ITSI 告警降噪和服务健康评分配置的高频考点
  • AI 辅导功能帮助精准定位 ITSI 管理薄弱环节
  • 每道题含详细解析，深入理解 AIOps 平台管理原理