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ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)
ServiceNow 硬件资产管理实施专家认证，考查资产生命周期（On Order → In Use → Retired 状态流转）、库房管理（Stockroom 类型/Transfer Order/Check-in Check-out）、采购与接收流程（Purchase Order/Receiving）、资产盘点审计和折旧计算，60 题/90 分钟/及格 70%，$250 考试费，需先持有 CSA。
$250
Exam Fee
60
Questions
90m
Exam Duration
70/100
Passing Score
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What this certification covers
This page is structured for quick scanning first: exam format, fit, prep time, and the actual study scope.
You will work with
Hardware Asset ManagementAsset LifecycleStockroom ManagementTransfer OrderCheck-in/Check-outPurchase OrderReceivingAsset DepreciationAsset AuditHardware ModelCMDB IntegrationAsset TagSerial NumberContract ManagementITAM
After preparation
- 获得 ServiceNow Certified Implementation Specialist - HAM（CIS-HAM）认证
- 能够独立实施 ServiceNow HAM：资产生命周期配置、库房管理（Stockroom/Transfer Order）、采购与接收流程
- 掌握资产折旧计算和合同到期预警配置，支持 IT 资产的财务管理和更新换代决策
- 配置资产盘点（Physical Audit）流程，确保 HAM 数据与实物资产保持一致
Exam details
Exam Code
CIS-HAM
Provider
其他认证机构
Duration
90 minutes
Question Count
60 questions
Passing Score
70/100
Validity
3 years
Who should take it
Good fit
- IT 资产管理工程师（IT Asset Management Engineer）负责企业硬件资产全生命周期追踪
- ServiceNow HAM 实施顾问帮助企业实现 ITAM（IT Asset Management）数字化
- IT 采购专员（IT Procurement Specialist）负责硬件采购和资产入库，希望获得 ServiceNow 官方认证
- 已持有 CSA 认证，希望专精硬件资产管理方向的 ServiceNow 平台管理员
Before you start
- 建议先持有 ServiceNow CSA 认证
- 6-12 个月 ServiceNow Hardware Asset Management 模块实施或管理经验
- 了解 IT Asset Management（ITAM）基本概念（资产生命周期、折旧计算、库存管理）
- 熟悉 CMDB 数据模型和 Asset（资产）vs CI（配置项）的区别
- 了解采购流程（Purchase Order/Receiving）和供应商管理基础
Study preparation
With hands-on AWS
8-10 weeks
From scratch
12-16 weeks
Daily pace
1-2 hours/day
Learning path preview
3 chapters1
CIS-HAM 考试概述与备考指南
45 min2
核心知识点
468 min3
考前冲刺与实战演练
60 minCertification comparison
| ServiceNow CIS-HAM | CCDAK | CCFA | |
|---|---|---|---|
| Provider | 其他 | 其他 | 其他 |
| Level | 专业级 | 助理级 | 专业级 |
| Fee | $250 | $150 | $300 |
| Duration | 90 min | 90 min | 90 min |
| Question count | 60 | 60 | 60 |
| Validity | 3 yrs | 2 yrs | 3 yrs |
Study tips and common mistakes
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60 题 90 分钟，平均每题 2 分钟，合理分配时间
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及格分 70/100，不确定的题先标记跳过，回头再做
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排除法非常有用 — 先排掉明显错误的选项，剩下的再分析
💡
多选题会告诉你选几个，仔细看题目要求
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没有读完所有选项就选答案 — 题目经常有"最佳"答案和"正确但不最佳"的干扰项
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备考只刷题不理解原理 — 考试场景题需要理解底层概念
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忽略时间管理 — 在难题上卡太久，导致后面简单题没时间做
FAQ
Frequently Asked Questions
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