Understand the certification
ServiceNow CIS-HAM（Hardware Asset Management）验证在 ServiceNow 上实施硬件资产全生命周期管理的能力。60 题 / 90 分钟，及格线 70%（42 题），费用 $250 USD，需先持有 CSA（Certified System Administrator）。
HAM 和 CMDB 的核心区别必须理解清楚：CMDB 的 CI 关注"这台服务器跑什么服务、和什么系统有依赖关系"，HAM 的 Asset 关注"这台服务器花了多少钱买的、放在哪个机房、什么时候合同到期、折旧剩余价值多少"。一台服务器同时是 CI 和 Asset，用 ci_id 关联。
考试的核心知识点是资产状态机：On Order → In Stock → In Use → In Maintenance → Retired → Disposed。每个状态转换的触发条件（比如 In Stock → In Use 需要 Assign to 字段非空）和必填字段是高频考点。
Exam at a glance
- Exam code
- CIS-HAM
- Provider
- 其他
- Format
- Single choice / Multiple select
- Language
- English
- Validity
- 3 years
- Exam fee
- $250
Skills in focus
Learning outcomes
- Earn the ServiceNow Certified Implementation Specialist - Hardware Asset Management certification
- Implement core HAM workflows independently, including lifecycle states, stockrooms, transfers, procurement, and receiving
- Configure depreciation rules and contract renewal alerts to support asset financial governance
- Run physical audit processes that keep HAM records aligned with real hardware inventory
- Strengthen your fit for IT Asset Manager and HAM Consultant roles in the Australian market
Who this is for
- IT Asset Management engineers responsible for end-to-end hardware asset lifecycle tracking
- ServiceNow HAM consultants implementing ITAM processes for enterprise teams
- IT procurement specialists managing hardware purchasing and asset receiving workflows
- ServiceNow platform administrators with CSA who want to specialize in hardware asset management
Before you start
- ServiceNow CSA certification is strongly recommended before taking CIS-HAM
- 6-12 months of hands-on experience with the ServiceNow Hardware Asset Management module
- Familiarity with IT Asset Management fundamentals such as lifecycle states, depreciation, and inventory control
- Understanding of the CMDB data model and the difference between Assets and CIs
- Basic knowledge of procurement, receiving, and vendor management processes
Your learning path
3 chapters
Plan your preparation
- Learning hours
- 20h
- With relevant experience
- 4-6 weeks
- Starting from scratch
- 8-10 weeks
- Daily study
- 1-2h
Included in your preparation
- Focused coverage of the asset lifecycle state machine: On Order -> In Stock -> In Use -> In Maintenance -> Retired
- Deep stockroom management practice across stockroom types, Transfer Orders, and Check-in / Check-out workflows
- 180+ HAM scenario-based questions covering procurement, receiving, depreciation, and inventory audits
- Clear breakdown of HAM vs CMDB: Asset cost and lifecycle management versus CI relationship and service context
- Mock exam format aligned to the real test: 60 questions in 90 minutes with a 70% passing target
1. 第一阶段：资产生命周期状态机（2 周）
在 PDI（Personal Developer Instance，免费申请）上创建硬件资产，手动走一遍完整生命周期：创建 PO（Purchase Order）→ 接收（Receiving）→ 入库（In Stock）→ 分配给用户（In Use）→ 回收（In Stock）→ 报废（Retired）→ 处置（Disposed）。记住每个状态转换的触发条件和必填字段。
2. 第二阶段：库房 + 采购 + 模型（2 周）
Stockroom 类型（Primary/Repair/Storage）的区别和配置。Transfer Order（跨库房转移）流程。Hardware Model 和 Model Category 的关系。采购流程：Purchase Order → Receiving Slip → 自动创建 Asset Record（根据 Auto-create Rules）。折旧计算方法（Straight-line 直线法 vs Double-declining 双倍余额递减法）。
3. 第三阶段：集成 + 盘点 + 模考（2 周）
HAM 与 Discovery 集成（Discovery 自动发现硬件并更新 Asset 记录）。Physical Audit（资产盘点）流程和差异处理。ITSM 集成（Incident 关联到受影响 Asset）。用 ServiceNow Mainline 文档 + Now Learning CIS-HAM 学习路径备考，做 2 次模考。
Career value
ServiceNow HAM 在澳洲的需求集中在大型企业的 IT 资产管理数字化项目。Telstra、CBA、BHP 等企业管理数万台硬件资产，需要 ServiceNow HAM 实现从采购到报废的全链路追踪。
CIS-HAM 持证者的角色通常是 ServiceNow 实施顾问（合作伙伴公司如 Accenture、DXC、Fujitsu）或企业内部的 ITAM 团队成员。日薪合同制 $700-1000 AUD。
不适合的人群：做 ITSM（Incident/Change/Problem）方向的 ServiceNow 顾问 — 你应该考 CIS-ITSM。做软件资产管理（SAM）的人 — HAM 和 SAM 是两个不同的模块。
- 澳洲
- AUD 110,000 – 155,000
- 美国
- USD 100,000 – 145,000
- 中国
- CNY 250,000 – 400,000
Preparation tips
- 60 题 90 分钟，1.5 分钟/题，节奏偏紧。状态机题快速判断，不要纠结。
- 折旧题如果给了具体数字就要手算 — 直线法：(成本 - 残值) / 使用年限 = 年折旧额。
- PDI 是最好的学习工具，ServiceNow 官网免费申请，所有 HAM 功能都可以实操。
Common mistakes
- **资产状态不能随意跳转** — 比如不能从 In Use 直接变成 Disposed，必须经过 Retired 状态。考试经常问"哪个状态转换是无效的"。
- **Hardware Model 和 Asset 的关系** — Model 是模板（如 "Dell Latitude 5530"），Asset 是实例（一台具体的笔记本）。创建 Asset 时必须关联 Model，Model Category 决定了 Asset 的 CI Class。
- **Stockroom 类型混用** — Primary 是主仓（新设备入库），Repair 是维修仓（故障设备），Storage 是长期存储仓。Transfer Order 的 From/To Stockroom 必须匹配业务场景。
Before you register
What is the CIS-HAM exam format and passing criteria?
The CIS-HAM exam contains 60 questions (multiple choice and multiple select) with a 90-minute time limit and a 70% passing score. The exam fee is $250 USD, scheduled through ServiceNow official channels. The certification is valid for 3 years and requires a Delta exam or recertification upon expiry.
What core knowledge domains does the CIS-HAM exam cover?
The CIS-HAM exam focuses on key Hardware Asset Management areas: asset lifecycle management (from procurement to retirement), Stockroom management and asset transfers, procurement and receiving processes, Inventory and auditing, hardware asset model configuration, and integration with CMDB and ITSM.
How is the Asset Lifecycle tested in the exam?
Asset Lifecycle is a core CIS-HAM topic. The exam covers the complete state flow from "On Order" to "In Use" to "Retired," state transition rule configuration, asset Disposal processes, and how to automate lifecycle management through workflows. Understanding the business meaning and trigger conditions of each state is essential.
What prerequisites and experience are recommended for the CIS-HAM exam?
It is recommended to hold the ServiceNow CSA (Certified System Administrator) certification and have 6-12 months of hands-on experience implementing or managing the Hardware Asset Management module. Familiarity with ITAM fundamentals, procurement processes, inventory management, depreciation calculations, and the CMDB hardware CI data model is expected.
How heavily are Stockroom management and asset transfers weighted in the exam?
Stockroom management is a significant CIS-HAM exam topic. You need to master stockroom type configuration (e.g., primary, repair, staging stockrooms), asset Transfer Order processes between stockrooms, Check-in/Check-out operations, and stockroom inventory level monitoring and alert settings.
How do the 181 practice questions help me prepare for the CIS-HAM exam?
The practice questions cover all HAM exam domains including asset lifecycle, stockroom management, procurement and receiving, inventory auditing, model configuration, and reporting. Each question includes detailed explanations to help understand the complete hardware asset management business process. The mock exam (60 questions/90 minutes) simulates real exam experience and time pressure.
Learner experiences
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资产状态流转题考了接近 10 道 — "资产从 In Use 状态变成什么状态才能报废？"（必须先到 Retired 再到 Disposed，不能直接跳）。折旧计算出了 2 道需要手算的题，建议记住直线法公式。
ITAM Consultant
ServiceNow 合作伙伴 2 年 · 76% · 5 weeks
PDI 上的练习非常重要 — 很多功能不上手操作根本记不住。Transfer Order 那块考了 3 道，我之前只看文档没练，差点翻车。
CSA 刚过，准备考 HAM
IT 运维 3 年 · 72% · 8 weeks
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