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Certifications/其他/ServiceNow CIS-HAM
其他专业级📚 其他

ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)

ServiceNow Hardware Asset Management specialist certification covering asset lifecycle state flows, stockroom operations, procurement and receiving, inventory audits, and depreciation. 60 questions, 90 minutes, 70% to pass, $250 exam fee, CSA required.

Start PracticeBrowse Learning Path
60
Questions per exam
180
Question bank total
90m
Exam Duration
70/100
Passing Score
$250
Exam Fee

At a glance

180 questions
Best forIT Asset Management engineers responsible for end-to-end hardware asset lifecycle tracking, ServiceNow HAM consultants implementing ITAM processes for enterprise teams
Prep pace4-6 weeks with experience
Course pack2 chapters · 20 hours
Learner signal0 enrolled · 0/5
?
Bottom line · It depends

CIS-HAM 面向做 IT 资产管理（ITAM）的 ServiceNow 实施顾问 — 如果你的客户/公司正在部署 HAM 模块，这张证是项目投标和能力证明的标配。

What this certification covers

This page is structured for quick scanning first: exam format, fit, prep time, and the actual study scope.

ServiceNow CIS-HAM（Hardware Asset Management）验证在 ServiceNow 上实施硬件资产全生命周期管理的能力。60 题 / 90 分钟，及格线 70%（42 题），费用 $250 USD，需先持有 CSA（Certified System Administrator）。

HAM 和 CMDB 的核心区别必须理解清楚：CMDB 的 CI 关注"这台服务器跑什么服务、和什么系统有依赖关系"，HAM 的 Asset 关注"这台服务器花了多少钱买的、放在哪个机房、什么时候合同到期、折旧剩余价值多少"。一台服务器同时是 CI 和 Asset，用 ci_id 关联。

考试的核心知识点是资产状态机：On Order → In Stock → In Use → In Maintenance → Retired → Disposed。每个状态转换的触发条件（比如 In Stock → In Use 需要 Assign to 字段非空）和必填字段是高频考点。

You will work with

Hardware Asset ManagementAsset LifecycleStockroom ManagementTransfer OrderCheck-in/Check-outPurchase OrderReceivingAsset DepreciationAsset AuditHardware ModelCMDB IntegrationAsset TagSerial NumberContract ManagementITAM

After preparation

  • Earn the ServiceNow Certified Implementation Specialist - Hardware Asset Management certification
  • Implement core HAM workflows independently, including lifecycle states, stockrooms, transfers, procurement, and receiving
  • Configure depreciation rules and contract renewal alerts to support asset financial governance
  • Run physical audit processes that keep HAM records aligned with real hardware inventory

Exam details

Exam Code
CIS-HAM
Provider
其他认证机构
Duration
90 minutes
Question Count
60 questions
Passing Score
70/100
Validity
3 years
Exam Fee
$250 USD
Question Types
Single choice, Multiple select
Languages
English
Official Page
Open AWS page

Who should take it

Good fit

  • IT Asset Management engineers responsible for end-to-end hardware asset lifecycle tracking
  • ServiceNow HAM consultants implementing ITAM processes for enterprise teams
  • IT procurement specialists managing hardware purchasing and asset receiving workflows
  • ServiceNow platform administrators with CSA who want to specialize in hardware asset management

Before you start

  • ServiceNow CSA certification is strongly recommended before taking CIS-HAM
  • 6-12 months of hands-on experience with the ServiceNow Hardware Asset Management module
  • Familiarity with IT Asset Management fundamentals such as lifecycle states, depreciation, and inventory control
  • Understanding of the CMDB data model and the difference between Assets and CIs
  • Basic knowledge of procurement, receiving, and vendor management processes

Is it worth it? Career value

Salary ranges, target job titles, and the real career impact of holding ServiceNow CIS-HAM.

澳洲
$110K-155KAUD
美国
$100K-145KUSD
中国
¥250K-400KCNY
ITAM EngineerServiceNow HAM ConsultantIT Asset Manager资产管理工程师

ServiceNow HAM 在澳洲的需求集中在大型企业的 IT 资产管理数字化项目。Telstra、CBA、BHP 等企业管理数万台硬件资产，需要 ServiceNow HAM 实现从采购到报废的全链路追踪。

CIS-HAM 持证者的角色通常是 ServiceNow 实施顾问（合作伙伴公司如 Accenture、DXC、Fujitsu）或企业内部的 ITAM 团队成员。日薪合同制 $700-1000 AUD。

不适合的人群：做 ITSM（Incident/Change/Problem）方向的 ServiceNow 顾问 — 你应该考 CIS-ITSM。做软件资产管理（SAM）的人 — HAM 和 SAM 是两个不同的模块。

Study preparation

With hands-on AWS

4-6 weeks

From scratch

8-10 weeks

Daily pace

1-2 hours/day

Learning path preview

3 chapters
1
CIS-HAM Exam Overview & Study Guide
45 min
2
Core Concepts
468 min
3
Final Review & Scenario Practice
60 min

Step-by-step preparation

A concrete week-by-week plan from past test-takers — not generic advice.

1

第一阶段：资产生命周期状态机（2 周）

在 PDI（Personal Developer Instance，免费申请）上创建硬件资产，手动走一遍完整生命周期：创建 PO（Purchase Order）→ 接收（Receiving）→ 入库（In Stock）→ 分配给用户（In Use）→ 回收（In Stock）→ 报废（Retired）→ 处置（Disposed）。记住每个状态转换的触发条件和必填字段。

2

第二阶段：库房 + 采购 + 模型（2 周）

Stockroom 类型（Primary/Repair/Storage）的区别和配置。Transfer Order（跨库房转移）流程。Hardware Model 和 Model Category 的关系。采购流程：Purchase Order → Receiving Slip → 自动创建 Asset Record（根据 Auto-create Rules）。折旧计算方法（Straight-line 直线法 vs Double-declining 双倍余额递减法）。

3

第三阶段：集成 + 盘点 + 模考（2 周）

HAM 与 Discovery 集成（Discovery 自动发现硬件并更新 Asset 记录）。Physical Audit（资产盘点）流程和差异处理。ITSM 集成（Incident 关联到受影响 Asset）。用 ServiceNow Mainline 文档 + Now Learning CIS-HAM 学习路径备考，做 2 次模考。

Real test-taker experiences

What it actually took for real candidates to pass — prep time, scores, and lessons learned.

资产状态流转题考了接近 10 道 — "资产从 In Use 状态变成什么状态才能报废？"（必须先到 Retired 再到 Disposed，不能直接跳）。折旧计算出了 2 道需要手算的题，建议记住直线法公式。

ITAM Consultant76%
ServiceNow 合作伙伴 2 年 · 5 weeks prep

PDI 上的练习非常重要 — 很多功能不上手操作根本记不住。Transfer Order 那块考了 3 道，我之前只看文档没练，差点翻车。

CSA 刚过，准备考 HAM72%
IT 运维 3 年 · 8 weeks prep

Certification comparison

ServiceNow CIS-HAMServiceNow CSAServiceNow CIS-ITSM
Provider其他其他其他
Level专业级助理级专业级
Fee$250$200$250
Duration90 min90 min90 min
Questions per exam606060
Validity3 yrs3 yrs3 yrs

Study tips and common mistakes

💡

60 题 90 分钟，1.5 分钟/题，节奏偏紧。状态机题快速判断，不要纠结。

💡

折旧题如果给了具体数字就要手算 — 直线法：(成本 - 残值) / 使用年限 = 年折旧额。

💡

PDI 是最好的学习工具，ServiceNow 官网免费申请，所有 HAM 功能都可以实操。

⚠️

**资产状态不能随意跳转** — 比如不能从 In Use 直接变成 Disposed，必须经过 Retired 状态。考试经常问"哪个状态转换是无效的"。

⚠️

**Hardware Model 和 Asset 的关系** — Model 是模板（如 "Dell Latitude 5530"），Asset 是实例（一台具体的笔记本）。创建 Asset 时必须关联 Model，Model Category 决定了 Asset 的 CI Class。

⚠️

**Stockroom 类型混用** — Primary 是主仓（新设备入库），Repair 是维修仓（故障设备），Storage 是长期存储仓。Transfer Order 的 From/To Stockroom 必须匹配业务场景。

Frequently Asked Questions

If you plan to take ServiceNow CIS-HAM, start with real practice.

180 questions, chapter-by-chapter learning, mock exams, wrong-question review, and AI tutor support live in the exam page.

Go to exam prep

From $39 · 2 free chapters

Student reviews

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EXAM PREP

ServiceNow CIS-HAM Question Bank

Chapter-by-chapter learning + mock exams + AI tutor

180
Questions
2
Chapters
20h
Study
AI
Tutor
  • First 2 chapters free
  • Real exam format mock tests
  • AI-powered wrong answer review
  • Chapter progress tracking
From $39
Start Practice Now

Prep snapshot

Study chapters2
Practice questions180
Estimated hours20h

What is inside

  • Focused coverage of the asset lifecycle state machine: On Order -> In Stock -> In Use -> In Maintenance -> Retired
  • Deep stockroom management practice across stockroom types, Transfer Orders, and Check-in / Check-out workflows
  • 180+ HAM scenario-based questions covering procurement, receiving, depreciation, and inventory audits
  • Clear breakdown of HAM vs CMDB: Asset cost and lifecycle management versus CI relationship and service context
  • Mock exam format aligned to the real test: 60 questions in 90 minutes with a 70% passing target