1) Can you describe a time when you used data analysis to solve a business problem?
Certainly. In my previous role, we faced a significant drop in customer retention rates. I conducted a thorough analysis of customer data, identifying patterns and key factors contributing to the churn. By segmenting the customers and analyzing their behavior, I discovered that a lack of personalized communication was a major issue. I proposed a targeted email campaign based on customer preferences, which resulted in a 15% increase in retention over the next quarter.
